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“Wonderful people doing a wonderful job”, response as Crawley Councils help hub supports hundreds of residents and businesses



More businesses and residents are getting the support they need with the help of business grants and food parcels.

Crawley Borough Council’s Help Hub has supported 984 of the town’s most vulnerable residents and the council has awarded more than £5.8million in grants to 395 businesses across the borough. The council was the first in West Sussex to pay grants to businesses.

The grant schemes form part of the Government’s plan to support local businesses severely affected by the pandemic. Businesses can benefit from the Small Business Grant Fund or the Retail, Hospitality and Leisure Grant.

Hundreds of businesses haven’t yet applied for this financial help. If you believe your business is eligible email and you will be sent a link to apply.

The Help Hub was created to assist residents who are vulnerable or high risk who may need food and medical supplies or a friendly voice to chat to. Since it began in March the hub has received a range of positive feedback from users:

  • “What an amazing job your team are doing, delivering food parcels and collecting medication #amazing”
  • “Well done for helping the vulnerable”
  • “I received a large box with all essentials from you. Can’t tell you how very much it is appreciated. So thank you so very much”
  • “As I have health conditions that put me in a vulnerable group, I am unable to go out. I was extremely grateful that I was able to ask for my prescription to be collected and delivered. The lady dealing with my request was cheerful and pleasant and my prescription was delivered by a very pleasant man who also enquired if I was ok. Thank you so much – you were great!”
  • “Thank you! Very efficient service”
  • “Wonderful people doing a wonderful job helping those much in need”

The council said they would like to thank all residents for getting in touch and offering their thanks and other positive comments, your words are much appreciated by staff during this difficult time. They also said that on Facebook it has been fantastic to see so many residents sending pictures of their rainbow displays, supporting NHS staff.

Leader of Crawley Borough Council, Councillor Peter Lamb, said:

“On behalf of the council, I would like to thank all key workers who have been working hard to provide healthcare, childcare, supplies and other essentials that help the rest of us stay home and keep safe.”

While most people will have friends and family to support them, any resident who may not have a support network and is isolated or vulnerable, can request an emergency parcel.

Call the Help Hub on 01293 438000 between 8.30am and 5pm if you need help. Alternatively, you can email or complete an eform available at

For the latest coronavirus information and advice visit and


‘How is COVID-19 impacting your business?’ Crawley Council wants to know



Tell Crawley Borough Council about the impact of coronavirus on your business.

The council, working together with Manor Royal BID, has released a new survey asking businesses to report how they have been impacted by the COVID-19 crisis. 

In response to the pandemic, the council is forming an Economic Recovery Taskforce alongside local businesses, community and stakeholder representatives to evaluate the true impact of the crisis on the local economy and develop a coherent Economic Recovery Plan for the town, including how the forthcoming Crawley Towns Fund programme should be spent to aid recovery.

This survey will provide the council and Manor Royal BID with “real time” information on the impact of the crisis on day to day business activity in Crawley and help the council and the BID to understand what additional support is needed for local businesses at this time.  

Businesses will be asked how staffing levels and turnover have been affected, what Government business support schemes they have used and what further support they may need.

All responses to the survey will be treated with confidence and the results will only be read by those involved in formulating a response to the COVID-19 crisis as part of Crawley’s Economic Recovery Plan.

Leader of Crawley Borough Council, Councillor Peter Lamb, said: “Our initial aim was to support businesses as quickly as possible, using the Government’s Small Business Rates Relief Grant and the Retail, Hospitality and Leisure Grant. Now we need to look at our long term recovery plan and this includes hearing from businesses and finding out where further resources need to be directed.”

Executive Director at Manor Royal BID, Steve Sawyer, said:

“How we come through this will depend on our ability to work together for an even better Crawley. We will work enthusiastically alongside the council as part of the Crawley Taskforce, which begins with collecting meaningful data from businesses so we can design a place-specific collective response. We encourage all businesses to complete this short but important survey.”

To fill out the survey, visit

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