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‘We need help!’ Crawley town centre in crisis from thieves

Small business on the brink of closure. Large national chains losing thousands every day and a park full of thieves selling their wares. Something must be done, not tomorrow but NOW!



Paul Ashby from P & J Sweets Delight

Paul Ashby is very downhearted.

Having taken over the sweet shop on The Pavement in the centre of Crawley three years ago, he is now having to consider the unthinkable, closing the business.

P & J Sweets Delight has had a lot of thefts and cannot continue with the losses.

P & J Sweets Delight are a well known sweet shop in the centre of Crawley, a shop that has built up a great reputation and yet they are suffering along with most of their neighbours with the rampant thefts that are occurring, for some, on a daily basis.

“We average about £500 of thefts every 3 months,” says Mr Ashby, “which is a lot of money for a small business. But what can you do? We have cameras but you cant look at them 24/7.

It’s mainly adults doing the thefts. You get individuals and groups. You can contact the police and but they don’t want to know unless a knife or gun is drawn.

Normally the police do walk past and we have even pulled one in and showed him the CCTV footage but they put it down to petty theft and left it at that.

The trouble is what will or can the police even do. If you ask them to do something, obviously it’s resources that causes a lack of action.

Something needs to be done. I know man power is very short for the police and we do see some walking around but that’s mainly in the summer, we hardly see any in the winter.

We even had a recent survey from the council and they asked what would we like to happen and we said definitely more CCTV cameras but will that happen?

Looking at the way things are going I really can’t see us staying here. We need help. At the end of the day it all comes down to costs. We’re not making enough. We’re only taking £500 a month home and that’s for the wife and I. That’s nothing to live on.”

And it is not just the small independents that are suffering.

M&S is suffering on an hourly one! An insider said that in the last 6 months they had lost 1000 coats. That’s almost £100k.

So where are all the security you ask? The exact same thing the staff would like to know as well.

According to one source they say the head office feel it is not worth the money to pay for full time security, but if a store is losing almost a quarter of a million pounds a year then just how much do they think a security guard actually costs?

Sainsbury’s suffers daily as well. One minute new food is put out and the next it is ripped off the shelves and, and this is the icing on this awful cake, it is sold in Memorial gardens.

Shops along Queensway are being targeted every day.

What’s more, another shop owner who asked to remain anonymous for fear of being targeted said that Memorial Gardens has turned into a thriving den of drug use and dealing along with the selling of stolen goods.

“Where are the police? I know of one town near the coast that has had Sheriffs put in by the council, why can’t that happen here. Even I wont walk through the park anymore and it’s certainly putting off our customers.” he said.

What is going on? Has our town really turned into a lawless society?

Mr Ashby is almost at the point of begging for help from the police and the council but very little seems to actually being done.

Five days have passed since P & J Sweets Delight were last robbed. The thieves all captured on the shops CCTV and yet even though the police have been told they have still to come and view the footage.

Back over the road one staff member at M&S told us that even when they spot someone stealing and they confront them the thieves know they can just walk out because staff have been told not to stop anyone for fear of being attacked.

In TK Maxx the situation is no better. Staff there have to deal with thefts every day and just accept it as part and parcel of the working day.

These national companies can cope though. Their huge takings mean they are able to survive even when thousands are being stolen.

But the independents cannot.

Crawley has seen its town centre transform over the past few years. Smaller businesses disappearing and now even some of the nationals closing due to a change in shoppers buying habits.

No-one denies that the internet has affected the high street and business owners are having to learn to adapt. But in an already difficult market place, when business rates are not being cut anywhere near enough for small businesses, the last thing they need to worry about is thieves.

At the recent Crawley Question Time residents barraged the police about not being able to get through on 101 as well as asking where all the PCSO’s were in their neighbourhoods.

But it seems there is much more going on right under our noses in the very heart of the town and drastic action needs to be taken, but not just by the police or the council.

The big chains need to help as well. They need to invest in security. They need to show a defiant stance that will do several things.

It will show thieves that enough is enough, that they cannot continue like this, that Crawley is not open for their type of business.

It will also give both staff and honest customers confidence that they are safe. That they know that by entering their premises they don’t have to look over their shoulders all the time.

And finally it will actually help the independents, because as the thieves are given less and less places to go they will start to move away from the big stores where they get the most expensive items allowing more of the towns resources to be spent protecting the independents.

Crawley town centre is under a huge regeneration project at the moment but with no stores left for shoppers to explore it will all be in vain if nothing is done right now.

M&S, Sainsbury’s, TK Maxx and the council have all been contacted for a response.


Furniture Village opens its doors in Crawley’s County Oak Retail Park



Crawley welcomes Furniture Village who will open a brand-new store in County Oak retail park this Boxing Day.

The new location offers a Carpetright concession, providing a one-stop-shop for customers looking to update their homes.

Visitors to the new Furniture Village store will be invited to create their ‘home in one’, by exploring collections for every room of the house, from sofas to beds to dining.

Charlie Harrison, Commercial Director at Furniture Village, comments:

“With much of the UK under lockdown, I’m delighted we’ve been able to open our new store in Crawley. County Oak is a fantastic shopping destination and the ideal choice for Furniture Village.

“It’s been a challenging year for everyone, but I am incredibly proud of the Furniture Village team which continues to offer industry-leading quality, choice and service. As well as Family Retailer of the Year, we’ve also been awarded National Bed Retailer of the Year so I’m particularly looking forward to welcoming customers to our new bed department.”

The store will see a team of 11 expert sales consultants offering valuable insights and advice to customers, all made possible thanks to enhanced Covid-19 safety measures.

These include temperature checks, PPE for all staff and hand sanitisation stations, along with an appointment booking system which can be accessed via the website.

Charlie Harrison, Commercial Director at Furniture Village, adds:

“Customer safety is still, and will continue to be, a priority for us. The feedback from all of our existing stores continues to be overwhelmingly positive, with the appointment booking system providing reassurance and exceptional service for customers.”

The store will open at 9am on Saturday 26th December 2020. Opening offers include Sale discounts of up to 50% plus an additional £50 off every £500 spent.

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