Connect with us

News

‘We didn’t meet our own high standards’ says Asda after yoghurt bought in Crawley is 6 weeks out of date

A local resident was shocked when he discovered his purchase was well over a month past its USE BY date.

Published

on

One local resident has had an apology from Asda after discovering a yoghurt he bought was over a month past its USE BY date.

The father, who has asked not to be named, went shopping last Friday 21st June at the Crawley town centre Asda. During his shop one of the items he picked up was a yoghurt.

It wasn’t till three days later however that just as his daughter was about to consume it that he discovered that the yoghurt was in-fact six weeks out of date.

The father then went straight back to Asda to inform them, but instead of being helpful and explaining how this would not happen again and providing faith to him that their products were not out of date he says he felt like they didn’t want to know and just wanted to give him money to go away.

“They tried to give me my pound back and offered me a £5 voucher but I was not interested in any money.” he said.

After refusing the money he says the staff member did not offer any explanation of how they would check stock and apparently asked, “If I didn’t trust them, why do I shop in Asda?”

An Asda spokesperson said:

“We take complaints of this nature seriously and have tight processes in place to avoid such incidents.

Unfortunately, on this occasion it seems we didn’t meet our own high standards, but customers can be reassured that our Crawley store has carried out a number of extra checks and we can confirm that this was an isolated incident.

We have apologised to the customer and offered a gesture of goodwill to go some way towards making up for any inconvenience caused.”

Community

DON’T FORGET: From 1st Dec you must show ID when visiting Crawley’s Household Recycling site

Residents are being reminded that they will need to take ID with them when they visit a West Sussex Household Waste Recycling Site (HWRS) from 1 December 2019.

Published

on

The new system is designed to save West Sussex taxpayers £250,000 per year by ensuring the sites are only used by those who pay for them.

Householders will need to prove they live within West Sussex by showing a form of ID such as a drivers licence or council tax bill.

The scheme has been introduced due to the high number of people travelling across county boundaries to recycle and dispose of their waste. This has a significant impact on waste disposal costs which ultimately fall to the West Sussex taxpayer.

Surveys have shown that an average of one in ten people using HWRSs closest to the county borders live outside of West Sussex.

At East Grinstead, this can increase to as many as one in five people. 

In response to this residents in certain areas of Surrey will be able to continue using the East Grinstead Household Waste Recycling Site, following an agreement between Surrey and West Sussex County Councils.

The councils have agreed a settlement which means Surrey residents living in the following postcodes – RH7 6, RH10 3, RH19 2, RH19 3, TN8 7, TN8 5 and TN8 6 – who find it easier to use the East Grinstead site, will still be able to do so.

All other sites in West Sussex will be restricted to West Sussex residents only from 1 December.

The new policy will be enforced through identification checks at HWRSs entrances to confirm that the site visitor pays their council tax to West Sussex County Council. 

People will need to show only one form of identification, such as:

• Current driving licence (photo card or paper licence)
• TV licence – less than a year old
• Council tax or utility bill – less than a year old

Further details about the changes can be found when visiting HWRSs and online at www.westsussex.gov.uk and www.recycleforwestsussex.org.

Continue Reading

Trending