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Virgin Atlantic announce plans to close Crawley contact centre

Jobs are at risk as the airline merges two centres in Swansea.

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Some jobs at Virgin Atlantic could be under threat as the airline has announced plans to merge their two contact centres together.

Currently the airline operate two centres, one in Crawley and one in Swansea, but under a new restructure the Crawley site is to close as they merge the two centres together in their Swansea location.

More news: Drunk passenger jailed after tirade of abuse on Virgin flight

A spokesperson for Virgin Atlantic, said:

“We’re committed to providing our customers with the most personalised service of any UK airline, and currently have two contact centres based in Crawley and Swansea.

“The way our customers engage with us is changing, and in order to continue to offer unrivalled service to our customers we plan to bring our contact centres together at a single site in Swansea. Being located together will make it easier to roll out the digital enhancements our customers expect, and operate a large 24/7 contact centre operation.

“We are really proud of our loyal and dedicated contact centre team and are focused on supporting people impacted by this change.”

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The Employ Crawley jobs fair returns for its second year

The Employ Crawley jobs fair is back for another year, offering residents the chance to find out more about local vacancies and take part in workshops.

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The event is open to all ages and takes place in Crawley Library from 10.30am until 4.30pm on 5 March.

Come along and meet with a wide range of local employers from various industries including retail, hospitality, driving, finance, and social care and airport services.

This is a great opportunity to speak directly with the employers about their vacancies, what they expect from candidates and their companies.

Find out how you can become part of the Gatwick family with an introduction to their free, four-week Gatwick One Destination Employability Course at 11.30am.

The Employ Crawley Team will also be on hand to offer help and advice to those looking for local jobs and advice on local training opportunities.

Cabinet Member for Planning and Economic Development, Councillor Peter Smith, said: “Our first jobs fair was incredibly successful so I am delighted we are hosting another one this year.

“This event is a great opportunity for those looking for a career change, new employment or training opportunities. Our friendly Employ Crawley Team will be on hand to offer help and advice.”

For more information about Employ Crawley, visit www.regeneratingcrawley.org.uk/employcrawley

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