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Unacceptable! 101’s humiliating rise in waiting times across Sussex

A rise of almost 600% during one month alone compared to last year.

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A recent performance and accountability meeting between the Sussex Police Commissioner and the Chief Constable Giles York has revealed shocking figures around the increase in waiting times for 101 calls.

Referring to figures provided by the police, the commissioner Katy Bourne noted that figures between May ’17 and May ’18 showed an overwhelming 588% rise in waiting times.

The average waiting time in May ’17 was only 2 minutes 4 secs whilst the same period this year (2018) was 14 minutes 39 seconds.

The rest of the year faired no better with comparisons between Aug ’17 and ’18 showing an increase of over 200%.

What makes these figures even more alarming is there was also a drop of almost 20% in call volume for both periods.

But Chief Constable Giles York responded by saying that there had been a huge increase in the number of reports now done online, an increase of over 44,000.

The problem he said was that whilst there was an increase in this online reporting, it was still being handled by the same number of people that took the calls and this is where the problem most likely lay.

The Commissioner also pointed out that figures clearly showed that in just one year drop out figures for 101 (calls abandoned by people trying to get through) had more than doubled.

Mr York said that when a person calls 101, the first thing they will hear is his voice saying:
“If you think you can report this online then please do because it might be better for you as an experience”

The Chief Constable went on to say that they were also seeing a large number of calls being abandoned after only 4 minutes.

They also did a survey to ask how many people who had used the online service had tried to use other means to contact the police and a worrying 62% said they had.

It seems that the digital age is creeping into all aspects of society now and with a recent recruitment drive by the police for officers there now is a question of the need to increase support staff as well.

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Police helicopter assists officers after reports of incident involving a knife in Broadfield Barton, Crawley

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A police helicopter search over Broadfield Barton has been assisting Crawley Police officers on the ground this afternoon.

The helicopter was called in shortly after 3pm today (August 14th) after report of an altercation.

It was reported that one of those involved in the altercation has a knife.

Officers attended and conducted an area search, but the suspects were not located.

Police are maintaining a presence in the area and enquiries are ongoing.

Anyone who saw what happened is asked to contact police online or by calling 101 quoting serial 947 of 14/08.

Alternatively, you can contact the independent charity Crimestoppers anonymously on 0800 555 111.

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