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Coronavirus

Southern Rail ticket refunds and service protection as emergency measures begin

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The Government is taking emergency measures to support and sustain necessary rail services as operators face significant drops in their income.

The Department for Transport will temporarily suspend normal franchise agreements and transfer all revenue and cost risk to the government for a limited period, initially six months. Operators will continue to run services day-to-day for a small predetermined management fee.

This will allow us to ensure that trains necessary for key workers and essential travel continue to operate. No other passengers should travel. As we have already announced, services will be reduced from today.

Anyone holding an Advance ticket will be able to refund it free of charge. All season ticket holders can claim a refund for time unused on their tickets free of administrative charges. Ticket holders should contact their operator for details.

The railways have already seen up to a 70% drop in passenger numbers. Rail fares revenue has also reduced as people increasingly work from home and adopt social distancing, with total ticket sales down by two-thirds from the equivalent date in 2019.  

The Government has provided today’s offer to minimise disruption to the rail sector, vital to the wider UK economy, through these difficult times. Allowing operators to enter insolvency would cause significantly more disruption to passengers and higher costs to the taxpayer. The management fee will allow operators to act in the national interest in tackling Covid-19.

Fees will be set at a maximum of 2 per cent of the cost base of the franchise before the Covid-19 pandemic began, intended to incentivise operators to meet reliability, punctuality and other targets. The maximum fee attainable will be far less than recent profits earned by train operators. In the event that an operator does not wish to accept an Emergency Measures Agreement, the Government’s Operator of Last Resort stands ready to step in.

Secretary of State for Transport Grant Shapps said:

“We are taking this action to protect the key workers who depend on our railways to carry on their vital roles, the hardworking commuters who have radically altered their lives to combat the spread of coronavirus, and the frontline rail staff who are keeping the country moving.

“People deserve certainty that the services they need will run or that their job is not at risk in these unprecedented times. We are also helping passengers get refunds on Advance tickets to ensure no-one is unfairly out of pocket for doing the right thing.

“These offers will give operators the confidence and certainty so they can play their part in the national interest.”  

Paul Plummer, chief executive of the Rail Delivery Group, which represents train operators and Network Rail, said:

“The rail industry is working together so that people and goods can keep making essential journeys during this unprecedented national challenge, getting key workers to hospitals, food to shops and fuel to power stations.

“The industry strongly welcomes the Department for Transport’s offer of temporary support and while we need to finalise the details, this will ensure that train companies can focus all their efforts on delivering a vital service at a time of national need. “We would like to thank our people, who continue to do an incredible job in difficult circumstances.”

Coronavirus

West Sussex refuses to support Crawley schools decision of NOT fining parents for keeping children absent

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September seems to creeping ever closer and with it comes the supposed return to school for children across the town.

But with the news that parents ‘must’ send their children back to school come the start of the new school year, also came the news that one head in paticular had gone on record to say he would not fine any parent who kept their child at home.

Head of St Wilfrid’s Michael Ferry was interviewed on breakfast television where he stated that he would not fine a parent. This then led to a whole debate about who was right and what the right decision should be.

Now West Sussex County Council has added to this furore by refusing to support a decision to not fine a parent made by any head teacher or school in Crawley.

In a statement a West Sussex County Council Spokesperson said:

“We welcome the plan for all children to return to the classroom in September after, what has been for many, a lengthy absence.

“We recognise that some children may be anxious about returning to school and will work closely with our schools to help them prepare children and build the confidence of parents  and carers in the plans for a safe and managed return.

“We will continue to work with schools to engage with and support parents and carers in getting their children back into school before considering issuing penalties for poor attendance. Issuing fines for non-attendance is always a last resort.”

The lack of apparent support from the county council shows an ever growing divide on decisions being made around the ongoing problems with the coronavirus.

Responding to the comments from West Sussex, Michael Ferry said:

“The guidance allows head teachers as far as they can to make local decisions to meet the needs of their school communities.  If one of those decisions happens to be that we are not going to fine people for something that isn’t their fault then I would expect the local authority to support the headteachers in doing so.

If only 10% turn up when we reopen then I would say I have failed because I have not got across the message about what measures we are taking to protect our students.”

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