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Coronavirus

Refunds for rail and coach journeys booked for previous Christmas travel window announced

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  • Government is ensuring all domestic rail and coach passengers who have cancelled their travel plans in England between 23-27 December are refunded.  
  • Passengers will not be left out of pocket for complying with the new Christmas rules. 
  • People are reminded to stay at home in tier 4, stay local elsewhere and carefully consider if they need to travel.  

The Government will provide cash refunds for domestic rail and coach tickets for the previous Christmas travel window between 23-27 December, bought before the change in regulations and guidance that were announced by the Prime Minister on Saturday 19th December. 

This will apply to journeys in England booked on or after the 24th November, when the Christmas travel window was announced.

The Government said that they recognise that many people will have booked their coach and rail tickets in advance based on previous advice they put out. 

They say that this announcement ensures that people are not penalised for following the new rules, protecting themselves and others from the virus.  

Operators will be able to issue refunds immediately and passengers should check the website of their operator for how to claim.

But people are urged to be patient as rail and coach operators will be processing high volumes of refunds over the coming weeks. 

Transport Secretary Grant Shapps said: 

“It is imperative that we all follow the new measures and play our part in tackling this virus, protecting others and safeguarding our NHS.  

“If you booked a coach or rail journey between 23 and 27 December, you are entitled to a cash refund. This ensures no one is left out of pocket for doing the right thing – staying home in tier 4, and elsewhere staying local and only meeting your Christmas bubble on Christmas day.” 

Coronavirus

Council announce service changes as Crawley moves to Tier 4

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With Crawley being placed under tier 4 restrictions from Boxing Day, several Crawley Borough Council buildings and services will close or operate differently.

The Town Hall, which is now closed for the Christmas and New Year holiday, will remain closed from Monday 4 January until further notice.

Despite this, the councils services will continue to operate and will be providing additional services for the most vulnerable residents and distributing the latest round of grants to local businesses once they have received guidance from the government.

With the Town Hall closed, there are several ways to continue to access council services.

Visit crawley.gov.uk for service information and my.crawley.gov.uk for access to rubbish and recycling updates for your home, your Council Tax account and our extensive library of forms.

To pay by debit or credit card you can do so online at crawley.gov.uk/payments, over the phone by calling our automated payments line on 01293 438312 or at your bank.

The full list of changes is:

  • The Town Hall closed to the public at 4pm on Wednesday 23 December
  • K2 Crawley and the Broadfield 3G pitch will close at 4pm on Christmas Eve
  • The Bewbush Centre Gym will close at 2pm on Christmas Eve
  • Tilgate Nature Centre will close on Christmas Eve
  • Community centres will be closed and only open for pre-schools and crèches if schools are closed
  • The Hawth will close on Christmas Eve after the performances of the pantomime and A Christmas Carol. The pantomime has been filmed and will be available to watch on The Hawth’s website at hawth.co.uk
  • The Employ Crawley Youth Hub will continue to operate with virtual appointments from 4 January. To arrange an appointment call 07814 903871 / 07909 730956 or email employcrawley@crawley.gov.uk
  • All public toilets will close except the toilets next to the car park at Tilgate Park. All toilets will remain accessible to people with a Radar Key
  • Tennis courts and multi-use games area will only remain open for use with others within your household, support bubble, or with one person from another household.

Waste, recycling and garden waste collections will continue, although these will be on different dates due to Christmas and New Year.

To find your dates and to download your 2021 calendar visit crawley.gov.uk/waste-and-recycling/household-collections/collection-days

Pest control and housing repairs will continue as they have over the past few months. All council play areas and outdoor gyms will remain open although as resources for cleaning them are limited they are to be used at people’s own risk.

Applications for tier 4 business grants will open shortly. More details about how to apply will be published when the council receives guidance from the government.

Councillor Peter Lamb, Leader of Crawley Borough Council, said:

“We all must do everything we can to help reduce transmission, the sooner we can get rates back under control the sooner we can return to normal, and that includes local authorities.

“While all council workers will continue to work hard for the town through this period, some facilities will have to close and the way we deliver others will have to change in order to help stop the pandemic spreading.”

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