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Lidl and Iceland investigate after Crawley customers receive parking fines

Customers who have been using the two supermarkets in Three Bridges have found themselves receiving fines for parking outside of bays when there was no alternative.

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We have all seen it. The only spaces left leave you parking with wheels crossing into another bay, usually because of one car that has parked so far over you cannot do anything but park with wheels across two bays.

But it appears wardens who are operating the car park in Three Bridges for customers parking for either Lidl or Iceland don’t seem to care and want to penalise customers who have no alternative but to breach the rule if they want to park there.

Numerous customers have received fines for this ‘breach’ of the rules.

The signage clearly states that cars must be parked correctly in bays.

After posting her ticket on a local community groups facebook page one resident was flooded with responses from other residents who had experienced the same thing.

One said they had received a £150 fine while another said they got a fine for parking in an unmarked space.

What made it worst for the customers was the supermarket managers responses after being told what was happening.

One lady told us:

“There were two managers I spoke to and after explaining what had happened they both just shrugged their shoulders and said it was nothing to do with them. But we are their customers, why wont they help?

After investigating it turns out the land is owned by Legal & General Investment Management who are the landlords and who have instructed UK Parking Control to look after the car park.

We approached both Lidl and Iceland to find out what action they would be taking with their landlord to stop this ‘jobsworth’ activity from penalising their customers.

A spokesperson for Lidl said:

“We always aim to provide our customers with the best possible shopping experience, and were therefore concerned to learn of this matter.

Unfortunately, as Lidl does not own or operate the carpark, we do not have any control over the parking restrictions in place.

We would, however, like to reassure customers that our teams will be speaking to the landlord as a matter of urgency, to ensure that these cases are looked into as priority.”

While Iceland said:

“Thank you for bringing this issue to our attention. Our property team will urgently raise these customer concerns with our landlord which, as you correctly note, is responsible for the management of the car park.”

Whilst it is all very well and good that the supermarkets are ‘looking into it’ this does not help those who have already received a fine.

We finally tracked down a spokesperson from Legal and General who was able to confirm that they would investigate the matter urgently but who at time of publishing had not yet responded.

In the meantime anyone who has received a fine is advised not to ignore it as the rules are clearly marked in the car park.

CN24 was given assurances that all parties, Lidl, Iceland and Legal and General were taking this matter seriously and would update us the moment they had completed their investigation.

UK Parking Control has yet to respond to our request for comment.

Lifestyle

Live or work in Ifield? Make sure you attend ‘Talk Ifield” Community Forum

Over one year after its successful re-launch in autumn 2017, the ‘Talk Ifield’ local community forum will be holding its next open public meeting from 7.00pm to 8.30pm on Monday 4th March 2019 at Elim Church, The Mardens, Ifield, Crawley RH11 0HD.

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‘Talk Ifield’ was first established in 2013 as a neighbourhood forum, run by local people, for local people.

It offers an opportunity for people who live and work in Ifield to meet and share ideas for improving and developing the local community for the benefit of everyone.

Anyone who lives in, who works in, or who has an interest in Ifield is welcome to attend the open forum meetings.

This year they are delighted to announce their guest speaker on 4th March will be Crawley Borough Councillor Martin Stone, who will be giving a presentation and leading a discussion on the subject of ‘Crawley Museum, and a short history of Crawley and Ifield’.

Crawley has a rich and varied history dating back several centuries, and the new Museum has now become a focal point for anyone who is interested in the heritage of our town and its changing character over the years.

Martin has had a leading role in helping to establish the Museum and has himself also undertaken extensive research into the history of Ifield in particular.

Mark Sudan, Chair of the ‘Talk Ifield’ Management Committee, said:

“Very many people attended our last open forum meeting in September, and we enjoyed a most interesting presentation on maintaining our neighbourhood environment from the Borough Council officer responsible for leading that work.

We are now looking forward to our next forum meeting on 4th March, at which Cllr Martin Stone will be bringing us up to date on the new Crawley Museum, and sharing with us his own extensive knowledge and research into the history of Ifield in particular.

This will be a fascinating evening’s discussion, and we urge as many people as can do so, to come along and share the experience as Martin takes us on a unique journey through local history.”

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