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Legal & General step in after customers receive parking fines at Lidl and Iceland in Three Bridges, Crawley

The landlord of the car park where customers were getting fined for parking over bay lines has now begun investigating the situation.

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Crawley customers who received fines for parking across lines when they had no other option may feel a little relived this morning after the landlord stepped in to investigate the fines.

Speaking directly to Crawley News 24, Legal & General (the landlords) said that customers who have received fines they feel are wrongly given need to contact either their managing agents JLL or the parking enforcement company so that refunds can be issued where appropriate.

They also said that they were speaking directly to Lidl as customer service was important to them.

A spokesperson for Legal & General, said:

“We have been informed this week about the parking situation at Crawley and are in the process of investigating and have previously refunded tickets with mitigating circumstances.

Although technically correct for the parking enforcement team to issue tickets, we appreciate that in these circumstances it is hard to determine which car caused everyone else to park over the white lines.  

The reason for our managing agents enforcing  a parking restriction was to enable maximum use of the car park by customers, and restrict fly parking by commuters using the station and inconsiderate parking.

It is also in agreement with the tenants. 

Customer service is very important to us at Legal & General and as such we are in contact with Lidl directly and have encouraged anyone who feels they have been wrongly ticketed to contact the parking enforcement company or JLL our managing agents so that refunds can be issued where appropriate.”  

The speed at which Legal & General stepped in to investigate will be of some relief to the numerous customers who have found themselves feeling ill-will towards both the parking enforcement company and the supermarkets who said they had no authority over the fines.

But questions still remain as to why it took this intervention to start the ball rolling on a resolution.

All eyes will now be on Legal & General to see how quickly their agents resolve and where necessary offer refunds to those affected.

Full details of how to contact JLL and the parking enforcement company will be published here soon.

Lifestyle

Council offers four new apprenticeships

Kick-start your career and make a positive difference to our community, is the message coming from Crawley Borough Council

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The council has four exciting roles available:

  • Worth Park Horticultural Apprentice
  • Communications Apprentice
  • Apprentice Building Maintenance Surveyor
  • Apprentice Specialist Fitter (Vehicle, Plant and Equipment).

Our apprenticeship opportunities aim to help talented people take their first steps in specialist areas while gaining local government experience.

If you’re passionate about helping others and making a difference to Crawley’s residents and the local environment, an apprenticeship with the council could be perfect for you!

The full-time 18-month Horticultural Apprentice role is a unique opportunity based at Worth Park; it’ll combine your passion for sustainable horticulture, hands-on outdoor tasks and a thirst for learning new things.

If you enjoy writing and have a keen interest in the media, Communications Apprentice might be the role for you! During the 18-month programme you’ll write press releases, schedule social media posts, work with local and regional press and so much more.

The Building Maintenance Surveyor vacancy is a two-year apprenticeship with Crawley Homes. You’ll work alongside experienced surveyors and get hands-on experience as a valued member of the Responsive Repairs and Planned Maintenance Teams.

Learn how to service and repair a wide range of vehicles, plant machinery and mechanical equipment with the Specialist Fitter apprenticeship. For three years, you’ll be part of our experienced Vehicle Workshop Team based in County Oak.

Cabinet member for Planning and Economic Development, Councillor Peter Smith, said: “As a council, we’re committed to offering these opportunities to young people and those looking to start a new career.

“With our apprenticeships, you can be earning a competitive salary while gaining invaluable work experience and a transferable qualification – there are no drawbacks!”

All vacancies close on Sunday 21 July and offer a starting salary of £12,042.

Find out more about our apprenticeships and register for vacancy alerts at crawley.gov.uk/apprenticeships

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