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Legal & General step in after customers receive parking fines at Lidl and Iceland in Three Bridges, Crawley

The landlord of the car park where customers were getting fined for parking over bay lines has now begun investigating the situation.



Crawley customers who received fines for parking across lines when they had no other option may feel a little relived this morning after the landlord stepped in to investigate the fines.


Speaking directly to Crawley News 24, Legal & General (the landlords) said that customers who have received fines they feel are wrongly given need to contact either their managing agents JLL or the parking enforcement company so that refunds can be issued where appropriate.

They also said that they were speaking directly to Lidl as customer service was important to them.

A spokesperson for Legal & General, said:

“We have been informed this week about the parking situation at Crawley and are in the process of investigating and have previously refunded tickets with mitigating circumstances.

Although technically correct for the parking enforcement team to issue tickets, we appreciate that in these circumstances it is hard to determine which car caused everyone else to park over the white lines.  

The reason for our managing agents enforcing  a parking restriction was to enable maximum use of the car park by customers, and restrict fly parking by commuters using the station and inconsiderate parking.

It is also in agreement with the tenants. 

Customer service is very important to us at Legal & General and as such we are in contact with Lidl directly and have encouraged anyone who feels they have been wrongly ticketed to contact the parking enforcement company or JLL our managing agents so that refunds can be issued where appropriate.”  

The speed at which Legal & General stepped in to investigate will be of some relief to the numerous customers who have found themselves feeling ill-will towards both the parking enforcement company and the supermarkets who said they had no authority over the fines.

But questions still remain as to why it took this intervention to start the ball rolling on a resolution.


All eyes will now be on Legal & General to see how quickly their agents resolve and where necessary offer refunds to those affected.

Full details of how to contact JLL and the parking enforcement company will be published here soon.

Health & Wellbeing

Fancy being a Governor for the local NHS?

Sussex Community NHS Foundation Trust (SCFT) is looking to recruit local people to join its Council of Governors.



Governors play an important role in the work of the Trust and can make a real difference.


In the Adur district (including Lancing, Shoreham-By-Sea and Southwick) there is one Governor seat up for election.

In the Crawley district there is one Governor seat up for election.

Peter Horn, Chair of SCFT, said:

“Our governors play a vital role in shaping the future of community services across Sussex, they help us to understand the needs of the local population and give voice to the communities that we serve.

“They come from all walks of life, with a wide variety of skills and experience. So if you are passionate about the NHS and want to help plot its course over the coming years, then you could be just the sort of person we are looking for.


The Trust provides a range of community services in people own homes, in clinics, GP surgeries and hospitals across Sussex.

If you are passionate about the health and wellbeing of people and would like to help shape the future direction of the Trust, please visit the website for full details: or call 01273 696011 ext. 1520.

Applications close 5pm on Monday 20 January.

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