Crawley customers who received fines for parking across lines when they had no other option may feel a little relived this morning after the landlord stepped in to investigate the fines.
Speaking directly to Crawley News 24, Legal & General (the landlords) said that customers who have received fines they feel are wrongly given need to contact either their managing agents JLL or the parking enforcement company so that refunds can be issued where appropriate.
They also said that they were speaking directly to Lidl as customer service was important to them.
A spokesperson for Legal & General, said:
“We have been informed this week about the parking situation at Crawley and are in the process of investigating and have previously refunded tickets with mitigating circumstances.
Although technically correct for the parking enforcement team to issue tickets, we appreciate that in these circumstances it is hard to determine which car caused everyone else to park over the white lines.
The reason for our managing agents enforcing a parking restriction was to enable maximum use of the car park by customers, and restrict fly parking by commuters using the station and inconsiderate parking.
It is also in agreement with the tenants.
Customer service is very important to us at Legal & General and as such we are in contact with Lidl directly and have encouraged anyone who feels they have been wrongly ticketed to contact the parking enforcement company or JLL our managing agents so that refunds can be issued where appropriate.”
The speed at which Legal & General stepped in to investigate will be of some relief to the numerous customers who have found themselves feeling ill-will towards both the parking enforcement company and the supermarkets who said they had no authority over the fines.
But questions still remain as to why it took this intervention to start the ball rolling on a resolution.
All eyes will now be on Legal & General to see how quickly their agents resolve and where necessary offer refunds to those affected.
Full details of how to contact JLL and the parking enforcement company will be published here soon.
The Cowdray Arms is back!
The anticipated re-launch following a huge refit has finally completed and it looks amazing.
Only two weeks ago we did a story on how the Cowdray Arms had been bought and leased by new owners. You can read that story here.
Now after many weeks renovations, a new concept, a new Michelin Star chef and staff eager to show off their stunning venue it has finally opened.
We took a glimpse inside to share the wonderful new look and feel.
It is a fantastic transformation, but the venue is only one part for the new menu and with a Michelin Star chef overseeing the kitchen the class of cooking is way above any ‘pub chain’ across the town.
With an enlarged garden area now finished and even boutique rooms soon to be available, the Cowdray Arms is certainly back
You can find out more information by contacting the Cowdray Arms on 01444 811 280