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Legal & General step in after customers receive parking fines at Lidl and Iceland in Three Bridges, Crawley

The landlord of the car park where customers were getting fined for parking over bay lines has now begun investigating the situation.

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Crawley customers who received fines for parking across lines when they had no other option may feel a little relived this morning after the landlord stepped in to investigate the fines.

Speaking directly to Crawley News 24, Legal & General (the landlords) said that customers who have received fines they feel are wrongly given need to contact either their managing agents JLL or the parking enforcement company so that refunds can be issued where appropriate.

They also said that they were speaking directly to Lidl as customer service was important to them.

A spokesperson for Legal & General, said:

“We have been informed this week about the parking situation at Crawley and are in the process of investigating and have previously refunded tickets with mitigating circumstances.

Although technically correct for the parking enforcement team to issue tickets, we appreciate that in these circumstances it is hard to determine which car caused everyone else to park over the white lines.  

The reason for our managing agents enforcing  a parking restriction was to enable maximum use of the car park by customers, and restrict fly parking by commuters using the station and inconsiderate parking.

It is also in agreement with the tenants. 

Customer service is very important to us at Legal & General and as such we are in contact with Lidl directly and have encouraged anyone who feels they have been wrongly ticketed to contact the parking enforcement company or JLL our managing agents so that refunds can be issued where appropriate.”  

The speed at which Legal & General stepped in to investigate will be of some relief to the numerous customers who have found themselves feeling ill-will towards both the parking enforcement company and the supermarkets who said they had no authority over the fines.

But questions still remain as to why it took this intervention to start the ball rolling on a resolution.

All eyes will now be on Legal & General to see how quickly their agents resolve and where necessary offer refunds to those affected.

Full details of how to contact JLL and the parking enforcement company will be published here soon.

Lifestyle

Live or work in Ifield? Make sure you attend ‘Talk Ifield” Community Forum

Over one year after its successful re-launch in autumn 2017, the ‘Talk Ifield’ local community forum will be holding its next open public meeting from 7.00pm to 8.30pm on Monday 4th March 2019 at Elim Church, The Mardens, Ifield, Crawley RH11 0HD.

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‘Talk Ifield’ was first established in 2013 as a neighbourhood forum, run by local people, for local people.

It offers an opportunity for people who live and work in Ifield to meet and share ideas for improving and developing the local community for the benefit of everyone.

Anyone who lives in, who works in, or who has an interest in Ifield is welcome to attend the open forum meetings.

This year they are delighted to announce their guest speaker on 4th March will be Crawley Borough Councillor Martin Stone, who will be giving a presentation and leading a discussion on the subject of ‘Crawley Museum, and a short history of Crawley and Ifield’.

Crawley has a rich and varied history dating back several centuries, and the new Museum has now become a focal point for anyone who is interested in the heritage of our town and its changing character over the years.

Martin has had a leading role in helping to establish the Museum and has himself also undertaken extensive research into the history of Ifield in particular.

Mark Sudan, Chair of the ‘Talk Ifield’ Management Committee, said:

“Very many people attended our last open forum meeting in September, and we enjoyed a most interesting presentation on maintaining our neighbourhood environment from the Borough Council officer responsible for leading that work.

We are now looking forward to our next forum meeting on 4th March, at which Cllr Martin Stone will be bringing us up to date on the new Crawley Museum, and sharing with us his own extensive knowledge and research into the history of Ifield in particular.

This will be a fascinating evening’s discussion, and we urge as many people as can do so, to come along and share the experience as Martin takes us on a unique journey through local history.”

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