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Crawley Town Hall reopens but make sure you book an appointment



Crawley Borough Council is offering a limited, appointment-only service at the Town Hall from Wednesday (22 July).

The Town Hall, on The Boulevard, has been closed since 24 March following government guidance.

It will reopen for residents to pay in cash if they’re unable to pay via any other channels, drop-off or collect an item or to use a self-service terminal. Where possible, the council ask that people please scan documents and send them to the council electronically.

Appointments to access other services aren’t currently available but this is to be reviewed regularly.

Several changes have been made to the ground floor of the building and how the council operates to ensure peoples safety and the safety of staff. These include:

·       You must have an appointment to enter the Town Hall. Please arrive on time; if you arrive early you will have to wait outside the building

·       You will have to sanitise your hands on entering and exiting the building

·       Council officers will sanitise surfaces after every visitor

·       A one-way system will be in place to ensure social distancing

·       Only one payment kiosk will be open and there will be no cashiers’ service. Cash payments will have to be made at the kiosk. Cheque, debit and credit card payments will not be accepted; debit card and credit card payments can be made online at, over the phone by calling our automated payments line on 01293 438312 or at your bank

·       The only public entrance to the building will be the front doors on The Boulevard; there will be no access from the multi-storey car park

·       The front doors will be closed and manually opened by a Customer Service Advisor to people with booked appointments.

To book an appointment, please call 01293 438000 or email Council officers will try to help you with your enquiry or advise of other ways to access our services in the first instance.

When booking, you will be asked for your full name, address and contact information for track and trace purposes. This information will be kept for a minimum of 21 days before being destroyed. You will also be asked if you have any accessibility needs. If you’re able to, please wear a face covering.

If you are dropping off or collecting an item, or making a payment, you will be given a 15-minute appointment. Self-service appointments will be an hour long.

Councillor Peter Lamb, Leader of Crawley Borough Council, said:

“Almost everything anyone ever needs to contact the council for can now be done online or over the phone; we would ask that people only come in if they have absolutely no alternative other than to make the trip. Pandemics do not spread themselves, only people spread pandemics.”

A wide range of council services, including paying bills and reporting a problem, can be accessed online through smartphones, tablets and computers.

Visit the council’s website at for information and use myCrawley to access real-time information on your rubbish, recycling and garden waste collections, Council Tax account and much more.

Sign up at


Furniture Village opens its doors in Crawley’s County Oak Retail Park



Crawley welcomes Furniture Village who will open a brand-new store in County Oak retail park this Boxing Day.

The new location offers a Carpetright concession, providing a one-stop-shop for customers looking to update their homes.

Visitors to the new Furniture Village store will be invited to create their ‘home in one’, by exploring collections for every room of the house, from sofas to beds to dining.

Charlie Harrison, Commercial Director at Furniture Village, comments:

“With much of the UK under lockdown, I’m delighted we’ve been able to open our new store in Crawley. County Oak is a fantastic shopping destination and the ideal choice for Furniture Village.

“It’s been a challenging year for everyone, but I am incredibly proud of the Furniture Village team which continues to offer industry-leading quality, choice and service. As well as Family Retailer of the Year, we’ve also been awarded National Bed Retailer of the Year so I’m particularly looking forward to welcoming customers to our new bed department.”

The store will see a team of 11 expert sales consultants offering valuable insights and advice to customers, all made possible thanks to enhanced Covid-19 safety measures.

These include temperature checks, PPE for all staff and hand sanitisation stations, along with an appointment booking system which can be accessed via the website.

Charlie Harrison, Commercial Director at Furniture Village, adds:

“Customer safety is still, and will continue to be, a priority for us. The feedback from all of our existing stores continues to be overwhelmingly positive, with the appointment booking system providing reassurance and exceptional service for customers.”

The store will open at 9am on Saturday 26th December 2020. Opening offers include Sale discounts of up to 50% plus an additional £50 off every £500 spent.

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