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Crawley Town Hall reopens but don’t turn up without an appointment



The Town Hall will reopen for pre-booked appointments only from today Wednesday 2 December as Crawley moves into tier two of coronavirus restrictions.

Appointments can be booked by visiting, emailing or calling 01293 438000 for the following services:

  • Paying in cash if you’re unable to pay via our other channels
  • Dropping off or collecting an item
  • Using a self-service terminal. Where possible, please scan documents and send them to the council electronically
  • Purchasing parking permits (card only).

Only one payment kiosk will be open and there will be no cashiers’ service. Cash payments will have to be made at the kiosk.

Appointments will be available between 10am and 4pm, Monday to Friday. When booking, you will be asked for your name, address and contact information for track and trace purposes. This information will be kept for a minimum of 21 days before being destroyed.

A wide range of council services, including paying bills and reporting a problem, can be accessed online. To pay by debit or credit card you can do so online at, over the phone by calling our automated payments line on 01293 438312 or at your bank. Visit for access to rubbish and recycling updates for your home, your Council Tax account and our extensive library of forms.

The Town Hall will operate in the same way as when we reopened in July. Council officers will sanitise surfaces after every visitor. If coming into the Town Hall you must:

  • Have an appointment to enter the Town Hall. Please arrive on time; if you arrive early you will have to wait outside the building
  • Sanitise your hands on entering and exiting the building
  • Use the one-way system which is in place to ensure social distancing
  • Wear a face covering unless you are not able to do so.

The only entrance to the building will be the front doors on The Boulevard; there is no access from the multi-storey car park. The doors will be closed and manually opened by a member of staff to people with appointments. For up-to-date information visit and follow Crawley Borough Council on Twitter (@crawleybc) and Facebook (@crawleycouncil).


Tilgate Park awarded prestigious Travellers’ Choice award



Councillor Chris Mullins (centre front) celebrates with Tilgate Park staff.

Crawley’s beautiful Tilgate Park has been named in the top 10 per cent of attractions worldwide by TripAdvisor.

The travel review website and app has awarded Tilgate Park with a 2021 Travellers’ Choice Award.

Set in 400 acres, its natural landscape boasts ancient woodland, lakes, gardens and lawns alongside the Lakeside Café, Tilgate Nature Centre, Tilgate Forest Golf Centre, the Walled Garden Café, Go Ape treetop adventures and a segway trail, lake activities with Tilgate Park Watersports Centre and the Smith & Western restaurant.

TripAdvisor said: “The Travellers’ Choice Award celebrates attractions that consistently deliver fantastic experiences to travellers around the globe. Winners like you earned positive reviews and ratings over the past year.

“In this particularly challenging year, you stood out by providing great service and experiences to your guests. Thank you, and congratulations again on your well-deserved win.”

This isn’t the first time that Tilgate Park has received a high honour from TripAdvisor. In 2019, the park was inducted into the Hall of Fame after receiving TripAdvisor’s Certificate of Excellence for the fifth year running.

Cabinet member for Wellbeing, Councillor Chris Mullins, said:

“Tilgate Park is a wonderful place for a day out, with various attractions providing something for all of the family.

“This latest award is yet more recognition of the hard work the team put into making the park a great place for residents and visitors to enjoy.”

For more information about Tilgate Park, visit

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