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Crawley Council’s ‘Lifeline’ service to be managed by new contractor



The monitoring centre for Crawley Borough Council’s Lifeline service will be managed by a new contractor from 1 April this year.

Lifeline is the council’s personal alarm system, allowing customers to access medical help, the police and fire and rescue service at the touch of a button, 24 hours a day, seven days a week.

Currently, calls to the monitoring centre are managed by Chichester Care Centre but from 1 April, Mole Valley Life will take over, meaning residents will be looked after by Mole Valley Life, when they press their alarm on their pendant or base unit.

This change will also affect the council’s 550 Sheltered Housing tenancies.

To ensure minimal disruption, all lifeline customers have been contacted and provided with information and advice on how the changeover will work.

Cabinet member for Housing, Councillor Ian Irvine, said:

“Lifeline has been a valuable service for vulnerable members of our community for 30 years. This changeover will ensure our customers continue receiving top quality service.”

Lifeline is suitable for any person across Crawley and Mid Sussex who feels they need access to help quickly, from single parents, families with kids with disabilities, elderly people or vulnerable adults.

The service costs £3.74 (plus VAT if applicable) which includes installation of the base unit and pendant, replacement batteries and an annual service visit.    To speak to a member of the Lifeline Team about the service, call 01293 438468 or email


Local volunteers drive GPs to essential home visits in Crawley



Image: Dr Phoebe Danes and volunteer Chris Ball.

Local volunteers have stepped up to help drive clinicians to home visits during the Covid-19 pandemic.

The initiative was launched by local GP federation Alliance for Better Care, who have rented black cabs to provide essential transport for clinicians attending patients’ homes. 

The taxis, which have been adapted to make them easier to clean, are driven by volunteer drivers who have come forward via various community Facebook groups.

Thanks to the layout of the cab, drivers are completely separated from the clinician who is also afforded extra space in the cab to put on PPE and write up notes. 

Matt Cullis, practice manager at Leacroft Medical Practice said:

“Our surgery is still open to treat patients, however, home visits have become particularly important for those who are shielding and not wanting to leave their homes. This service saves us time and allows our doctors to travel to appointments in an environment that can be easily cleaned and has room to put on PPE.”

Alliance for Better Care is the GP federation for Crawley, Horsham, Mid-Sussex and East Surrey and so far the project has been rolled out at Leacroft Surgery in Crawley and throughout Burgess Hill, with plans to extend it to East Grinstead and Horley in the coming weeks.

Katherine Saunders, ABC chief executive said:

“We have been overwhelmed with the number of volunteers who have come forward and we’d like to thank them all for offering to support this service. We are, of course, committed to protecting both our volunteers and our clinicians. We insure drivers and carry out all necessary checks while also providing PPE. This is a valuable resource for our clinicians, and increases our capacity to reach more patients.”

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