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Crawley Council launches coronavirus Help Hub



Crawley Borough Council has launched its Help Hub to support the most vulnerable people in our community during the coronavirus outbreak.

The hub, a single point of contact for people who need support at this extremely difficult time, started operating on Wednesday (25 March). Call 01293 438000 between 8.30am and 5pm if you need help. Alternatively, you can email or complete an eform available at

Help Hub staff will identify the support or assistance needs being identified by our residents and match them with the help that is on offer from our own council teams and the wide range of voluntary and charitable activity in the town. They will also support our community pharmacies to directly deliver medical supplies where needed and call our most vulnerable residents to check on them.

The council is also setting up a distribution hub to coordinate the direct delivery of essential food and medical items to vulnerable and high risk residents.

The distribution hub will receive and manage food and other essential items from suppliers, action requests from the Help Hub team, pick and pack the appropriate items and distribute parcels directly to people in their homes.

A leaflet with details of how to contact the Help Hub has been delivered to every home in the borough. Residents are asked to keep this leaflet safe because they may need it in future.

A separate leaflet, for residents to fill in and deliver to a friend or neighbour who may need some help – maybe a friendly chat over the phone or picking up some shopping or medicine – has also been delivered door-to-door. Residents can download and print more of these at

Councillor Peter Lamb, Leader of Crawley Borough Council, said:

“To beat Covid-19 it is vital that we shield high risk vulnerable residents from contact with anyone who might have the virus.

“To do that we need to ensure that they have the supplies they need to self-isolate. This is far from impossible, but it will need your help to identify those who are vulnerable and to help get supplies to them.”

For the latest coronavirus information and advice visit and


As a hot weekend approaches Southern Water asks Crawley residents to use water wisely as demand soars



Before anyone thinks it’s about a water shortage, it isn’t. It’s about water demand and there is a difference.

The UK is ten weeks into lockdown, with many hundreds of thousands of people at home all day who wouldn’t normally be.

This means a lot of additional hand washing and increased usage in the home (more showers, more washing and more cleaning and cooking etc.)

With all the glorious sunny weather then of course paddling pools, hose pipes and sprinklers are all on the cards.

After all, people are all stuck at home unable to go to the beach or away on holiday as many would normally at this time of year – so those with gardens want to make the most of them, stay cool and water plants.

And with one of the wettest Januarys and Februarys on record there is no problem right?

Well, it’s not that clear cut and here’s why…

Yes there is enough water sat in reservoirs right now thanks to the rain we have experienced, however, water of course has to go through a process to make it safe before it arrives at your tap.

On an average day, Southern Water treat and supply 538 million litres of water – enough to make half the world’s population a cup of tea.

In lockdown, people are using between 10 and 20 per cent more than usual. But even with the extra demand of lockdown, we can treat more than enough water.

However, in hot weather demand really soars and then it becomes difficult to keep up. Imagine being in a shower when someone turns on a tap downstairs – the water slows to a trickle.

And the hot weather coupled with the extra people at home has meant we are seeing some really high peaks throughout the day; in fact some days during lockdown we have seen an extra 60 million litres demand!

Sprinklers, hoses and paddling pools require extreme large quantities of water, something we should be mindful of during a normal summer anyway, but if that demand hits the network at the same time (which lockdown is causing it to do) it causes demand to out weigh supply.

Quite simply, if lots of people fill pools and use hoses and sprinklers – the water supply has to be split between all demands.

So you see, this is why water companies like Southern are asking everyone across the country to use water wisely during lockdown – the demand on the hot days is too high. The water treatment works which are more than capable of producing more than enough water for all essential use are very suddenly stretched.

Especially as these days fewer people have the single occupancy child paddling pools which only take a few litres and are opting for the larger versions – most pools are now between 500 and 1000 litres, with some whoppers as big as 3500 litres – that’s a lot of water! It’s worth noting that as we move further into summer; these sums of water can also go on to cause a water shortage too.

Based on just one average 500-1000 litre pool it takes equivalent amount of water for around:

We hope that this helps to make it clear that thanks to the wet weather over winter we are currently in the lucky position that there is no water shortage, but that Southern Water are joining forces with all water companies across the UK to ask people to use water wisely during lockdown, so that demand can be met at all times.

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