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Crawley commuters told local buses will follow current timetables during lockdown



Brighton & Hove and Metrobus has moved to reassure customers that there will be no changes to bus services when the second national lockdown begins on Thursday 5 November.

Buses will follow the current timetables to take people to work, school or wherever they need to get to during this time. The bus company’s travel shops at Crawley and Redhill Bus Stations will remain open. Gatwick Travel Shop remains closed. 

Metrobus Managing Director Martin Harris said the company’s priority was to keep connecting communities safely and to get key workers to and from work and children to school. 

“I’d like to reassure people that we are doing everything we can to make our services as safe as possible, with extra bus cleaning and hand sanitiser, limits on bus capacity and seats blocked off to enable to social distancing,” said Martin. 

“Customers can also play their part to protect fellow passengers, our drivers and themselves. When you get on the bus, please wear a face covering – unless you are exempt – and keep it on, covering your nose and mouth for your entire journey. Please also be understanding towards those people who cannot wear a face covering. 

“Social distancing is still very important and that’s why we have blocked off some seats. Sit upstairs, if you can, to help with social distancing on the bus. 

“I know the weather is getting chillier but please keep the windows open to aid ventilation and wrap up warm. There is hand sanitiser on all our buses so please use it.” 

Guidelines for safer travel 

• Wash your hands before and after travelling 

• Board the bus one at a time 

• Use the hand sanitisers provided on each bus as you board 

• You must wear a face covering if you are aged over 11. Please wear them for your whole journey, making sure they cover your nose and mouth 

• Some people may be exempt from wearing a face covering; full details can be found here

• Social distance at all times 

• Buses now have lower capacity levels and these are clearly displayed on the side 

• Pay for travel by using the app, key card or contactless. We still accept cash but we do not offer change

• Keep windows open to help keep fresh air flowing through the bus 

• Only sit next to someone from your household or bubble 

• Do not queue in the aisle or next to the driver 

• Ring the bell and remain seated until you reach your bus stop 

• If you need help please ask the driver as normal 

• Above all, please be kind to each other 

For full details and the latest travel guidance, please visit our Coronavirus Updates page. 


Crawley and Three Bridges stations to install e-ticket barcode scanners to help with social distancing



Southern Rail is to install barcode scanners at Crawley and Three Bridges station as it works to increase the use of their e-tickets to help people socially distance and prevent the spread of Covid-19. 

Twelve extra stations along the south coast between Chichester and Eastbourne have already had the barcode readers installed on the ticket gates for passengers to scan e-tickets bought via the Southern OnTrack app or online at and displayed on their smartphones or printed out at home. 

Now Crawley and Three Bridges will be among another 29 stations that will follow across the Govia Thameslink Railway network, including Southern, Thameslink and Great Northern over the coming months, in addition to the 15 major stations already fitted out with the technology. 

It is expected both Crawley and Three Bridges will have the scanners installed around Spring 2021.

Barcode e-ticket sales have increased in the UK from 25% of UK rail ticket revenues pre-Covid to 33% now as passengers are discovering the non-contact travel.

Southern Rail says that e-tickets can help passengers travel with confidence and are ideal for advanced singles, peak and off-peak singles, and peak and off-peak day return tickets. 

Season ticket holders looking for similar Covid-safe benefits are also being urged to use the free Key smartcard which, by December, will also be available over the ticket office counters and not just by ordering it online, a process taking up to five days. 

Southern Managing Director Angie Doll said:

“Customers can already travel safe in the knowledge that our trains and stations are kept clean with a long-lasting viruscide on all touch points. Now e-tickets and our Key smartcard make it even quicker and easier to book a ticket online, speeding up the journey through the station, minimising contact and helping everyone to socially distance.”

Rail Minister Chris Heaton-Harris said:

“Making public transport more modern and accessible is a top priority in all the work that we do. The roll-out of smartphone ticketing across the Southern network makes it quicker and faster for passengers to pass through stations, simplifying their journeys and delivering a more seamless experience.”

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