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‘Bad, Bad, Bad’, Crawley Council Leader tells Post Office why proposed closure is not good

In a letter to the Post Office, Crawley Council Leader Peter Lamb has set out reasons why the proposed closure and move to WHSmiths is not ideal.

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The Post Office is planning to relocate the current brand within County Mall, more specifically within the WHSmith store.

The reason they cite for this is to secure their services for the ‘long term’.

In a statement from the Post Office’s Network and Sales Director Roger Gale it read:

“The vast majority of our 11,500 Post Offices, large and small, are successfully operated on a franchise basis with retail partners. We believe this is the best approach to keeping Post Offices in main shopping locations and at the heart of communities where they play an important role in local economies.”

Under the proposals, the services at the new branch would remain the same with the exception of a cash machine. Services will include everyday banking for the UK’s high street banks, online shopping returns and collections and foreign exchange.

The Post Office would be in a dedicated area within the WHSmith store, with five serving positions and an additional four self-service kiosks for mails transactions, including home shopping returns, E Top-Ups, and a range of bill payments

Mr Gale added:

“We believe our proposal is the most effective way to secure the long term viability of Post Office services for years to come.”

But Council Leader Peter Lamb has written a strongly worded letter outlining why such a move is not a good thing for the town.

In his letter, Mr Lamb asks for assurances that the service level will not be affected as a result of the move.

He also asks for guarantees that should WHSmith ever close then there would be a continuity of service.

Plans provided by the Post Office show that there would be a loss of a cash machine but that there would be a Sunday Service.

The Crawley proposed closure is just one of forty one that have been identified by the Post Office.

A public consultation on the proposals has now started and will run until 5 December 2018. It is proposed to open the new branch in March 2019.

Views and comments can be provided:

On the website: postofficeviews.co.uk
By email: comments@postoffice.co.uk
By post: FREEPOST Your Comments

Business

Furniture Village opens its doors in Crawley’s County Oak Retail Park

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Crawley welcomes Furniture Village who will open a brand-new store in County Oak retail park this Boxing Day.

The new location offers a Carpetright concession, providing a one-stop-shop for customers looking to update their homes.

Visitors to the new Furniture Village store will be invited to create their ‘home in one’, by exploring collections for every room of the house, from sofas to beds to dining.

Charlie Harrison, Commercial Director at Furniture Village, comments:

“With much of the UK under lockdown, I’m delighted we’ve been able to open our new store in Crawley. County Oak is a fantastic shopping destination and the ideal choice for Furniture Village.

“It’s been a challenging year for everyone, but I am incredibly proud of the Furniture Village team which continues to offer industry-leading quality, choice and service. As well as Family Retailer of the Year, we’ve also been awarded National Bed Retailer of the Year so I’m particularly looking forward to welcoming customers to our new bed department.”

The store will see a team of 11 expert sales consultants offering valuable insights and advice to customers, all made possible thanks to enhanced Covid-19 safety measures.

These include temperature checks, PPE for all staff and hand sanitisation stations, along with an appointment booking system which can be accessed via the website.

Charlie Harrison, Commercial Director at Furniture Village, adds:

“Customer safety is still, and will continue to be, a priority for us. The feedback from all of our existing stores continues to be overwhelmingly positive, with the appointment booking system providing reassurance and exceptional service for customers.”

The store will open at 9am on Saturday 26th December 2020. Opening offers include Sale discounts of up to 50% plus an additional £50 off every £500 spent.

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