Connect with us

Business

Virgin Atlantic announce plans to close Crawley contact centre

Jobs are at risk as the airline merges two centres in Swansea.

Published

on

Some jobs at Virgin Atlantic could be under threat as the airline has announced plans to merge their two contact centres together.

Currently the airline operate two centres, one in Crawley and one in Swansea, but under a new restructure the Crawley site is to close as they merge the two centres together in their Swansea location.

More news: Drunk passenger jailed after tirade of abuse on Virgin flight

A spokesperson for Virgin Atlantic, said:

“We’re committed to providing our customers with the most personalised service of any UK airline, and currently have two contact centres based in Crawley and Swansea.

“The way our customers engage with us is changing, and in order to continue to offer unrivalled service to our customers we plan to bring our contact centres together at a single site in Swansea. Being located together will make it easier to roll out the digital enhancements our customers expect, and operate a large 24/7 contact centre operation.

“We are really proud of our loyal and dedicated contact centre team and are focused on supporting people impacted by this change.”

Keep up to date with all the latest news.

Follow us on:

Twitter: @crawleynews24

Facebook: Crawleynews24

listen live

Business

County Mall Manager receives ‘Centre Manager of the Year’ at national awards

The Centre Manager at County Mall in Crawley received an award for ‘Centre Manager of the Year’ at the 2018 SCEPTRE Awards.

Published

on

'Centre Manager of the Year (large centre)' presented to County Mall's Mark Haynes by Koralie Gardener from Retail Report. (Image: JLD Media)

With County Mall’s 25th Anniversary and the opening of new stores including Hotel Chocolat, Paperchase and DFS, 2017 was an exciting year for Mark Haynes and the centre’s management team.

The team’s hard work culminated in a SCEPTRE Award for Mark as Centre Manager of the Year (Large Centre) at a recent industry event.

More news: Two arrested on suspicion of murder after woman dies in Crawley fire

The SCEPTRE Awards recognise the Best Practice and the Best People in the Shopping Centre industry, putting the spotlight on Management Teams, Retailers and Suppliers that demonstrate real excellence.

In his seven years as Centre Manager Mark has focussed on enhancing the customer experience and customer service at the Crawley shopping centre, which attracts 8 million visitors a year.

Working closely with the marketing team (who also won an industry award this year in recognition of their Strategic Marketing campaign for County Mall Shrunk the Shoppers last summer), Mark has worked to reposition the centre’s perception in key targeted locations and is an integral member of the town and community.

Centre Manager at County Mall, Mark Haynes.

Chairing the Town Centre Partnership and initiating the feasibility of a BID, Mark has an influential stance in Crawley and uses his position to raise the perception of the town in the surrounding areas.

Mark has also dedicated time to fundraising and community efforts including the opening of Crawley’s very first “Changing Places” facility, running 2 marathons in 2 weeks on behalf of St Catherine’s Hospice and facilitating multiple charity events in the centre, resulting in charity donations worth over £46k in the year.

Centre Manager Mark Haynes stated:

“I’m immensely proud to have won this award for County Mall, and am lucky to have a great team, without whom it wouldn’t have been possible.”

 

For updates on news, events and promotions from County Mall; visit countymall.co.uk or keep updated on Facebook and Twitter.

 

Keep up to date with all the latest news.

Follow us on:

Twitter: @crawleynews24

Facebook: Crawleynews24

listen live

Continue Reading

Trending