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Southern Water, what is so hard about telling people what is going on?

Southern Water heavily criticised over poor communication during water crisis.



A few tweets and facebook updates were hardly what people in Crawley needed when they discovered late yesterday that they would be losing their water supplies.

With a large number of elderly people affected and no access to social media or the internet residents are astonished at the sheer lack of information provided by the water company.

Even up to the morning rush hour residents and even companies were ‘begging’ Southern Water to provide an update and let them know whether they would be able to open their premises.

At 8:30am this morning Southern Finally made an announcement on Facebook saying:

“We’re pleased to say our customers affected by loss of supply in the #RH10 and #RH11 postcode areas of #Crawley should start to see their supply back, or will see it restored shortly.

While supplies are being restored to those affected, we would like to warn people this is a complex task and we cannot yet guarantee exactly when supplies will be fully restored to all customers.

In addition to continuing to restore supplies, we still have teams visiting vulnerable customers to keep them supplied with bottled water and we now have bottled water available for all customers. Post to follow with further details.

We’d like to apologise for any inconvenience caused and thank everyone affected for their patience. Please keep checking our online pages for updates.”

West Sussex County Council tweeted at 9:17am

Crawley MP Henry Smith said:

“Southern Water’s lack of preparedness which has led to water restrictions in recent hours across Crawley is unacceptable. I’m taking this serious issue up with the supplier and will do with the Environment Secretary in Parliament on Thursday.

This is an appalling lack of winter preparedness and planning – Southern Water need to restore supplies urgently, better explain to #Crawley residents why they have failed, compensate and prevent such future large scale incidents.”

Southern Water provided thousands of bottled water this morning for Crawley Residents but it appears it was all in vain.  Speaking to a representative there they said hardly any water had been collected as most of the people they had spoken to had already found their water was restored.

Hardly any water has been collected by residents.

22 pallets with thousands of bottles of water were provided this morning. Only a few bottles have been taken.

If anyone urgently needs water, it can be collected at Saunders Close RH10 7AG.

The latest update from Crawley Borough Council came as a post on social media at 10.56am:

Southern Water has a link for any residents wanting to know about compensation.  You can find the information by clicking here.

Keep up to date with all the latest news.

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Facebook: Crawleynews24

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Goodbye summer! Winter hours begin at West Sussex waste sites

New opening times start in October.



From 1 October 2018, winter opening hours at all 11 Household Waste Recycling Sites (HWRSs) in West Sussex will come into effect.

The opening hours for all sites will be 9am until 4pm and times will be in place until 31 March 2019.

More news: West Sussex Fire & Rescue Service search for on-call firefighters

There will be changes to the days some sites are open. Burgess Hill, Chichester, Worthing, and Crawley will open for six days a week during the winter months. Chichester will close on Tuesdays and Burgess Hill, Worthing, and Crawley will close on Thursdays.

Deborah Urquhart, West Sussex County Council Cabinet Member for Environment, said:

“The changes are based around the demand for services at different times of the year.

“Reducing opening hours during the quieter winter allows us to keep sites open for longer in the summer months when demand is at its highest.”

Further information on Household Waste Recycling Sites can be found at

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