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Southern Rail apologise for clerical error that rejected passengers claims



Southern Rail has apologised after a clerical error rejected passengers who claimed on the 19th June after their train didn’t stop at their stations.

You can read what happened on the 19th here

Passengers who were left stranded on Monday 19th June at Gatwick started to make claims as they had been instructed to do by the rail company, but got rejected as it was claimed the train was only four minutes late and HAD stopped.

One customer, Marc Ashdown, even tweeted the rejected response he had received.

After Crawley News 24 investigated and asked the rail firm directly, Southern Rail looked into the matter and confirmed it was an error on their part.

They have asked for their sincere apologies to be passed on to all customers who were rejected and ask that they resubmit their claims.

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Council have plans in place for ‘Beast from the East’

Salting operations are to continue throughout the period; snow ploughs will be fitted when required to ensure main roads are kept open.



Yellow warnings for snow in Crawley have been issued by the Met Office until Wednesday. Photo: MetOffice

Snowfall will be effecting most of the country over the forthcoming week and the Met Office have issued yellow weather warnings for snow as well as amber warnings for some areas.

Following these warnings, West Sussex County Council have said they have plans in place to keep main roads open.

A West Sussex Highways spokesman said:

“Precautionary salting operations will continue throughout the period and snow ploughs will be fitted when required to ensure main roads are kept open.

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“We are therefore advising Town and Parish Councils to be prepared to enact their Winter Management Plans IF and when we issue an instruction to do so.”

A further update will be issued later today.

The County Council’s winter campaign website page has several sections giving advice on ‘staying warm’ please click here.

If you know or look after someone who may be susceptible to the effects of this cold weather period, please help ensure they stay warm and well and check in advance that they are prepared for this cold spell.

WSCC have offered some general advice including:

• Stay tuned in to weather forecasts.
• Check and maintain daytime room temperatures of 21°C.
• Check bedroom night-time temperatures and maintain it at 18°C or warmer.
• Keep warm and active and, if you have to go out, dress warmly and wear non-slip shoes.
• If you are concerned about your own health or welfare, or that of others, please alert the emergency services – details: emergency services.

Keep up to date with all the latest news.

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