Southern Rail has apologised after a clerical error rejected passengers who claimed on the 19th June after their train didn’t stop at their stations.
Passengers who were left stranded on Monday 19th June at Gatwick started to make claims as they had been instructed to do by the rail company, but got rejected as it was claimed the train was only four minutes late and HAD stopped.
One customer, Marc Ashdown, even tweeted the rejected response he had received.
— Marc Ashdown (@marcashdown) June 22, 2017
After Crawley News 24 investigated and asked the rail firm directly, Southern Rail looked into the matter and confirmed it was an error on their part.
They have asked for their sincere apologies to be passed on to all customers who were rejected and ask that they resubmit their claims.