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Skybreak turns 25



Skybreak, the independent aviation and airport services company based at Gatwick Airport celebrated its 25th Anniversary this week at the iconic British Airways i360 in Brighton, Sussex.

Skybreak handles the airport and aviation requirements for a range of organisations from destination specialists and niche market travel companies, to worldwide tour operators and airlines. With services including but not limited to airline sales, ticket issuance and crisis management, Skybreak plays an important role in delivering the best passenger experience at Gatwick Airport.

A dedicated and loyal team of staff brings continuity to Skybreak services and the ability to cope with the unexpected in a composed manner by this team, has contributed significantly to the reputation of Skybreak. Over the past two-and-a-half decades Skybreak has assisted 5 million passengers with requests which include a variety of important customer service enquiries, as well as a number of issues such as disruption, delays and missed flights.

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The Skybreak team has faced many challenges both at an individual and industry scale and has an unparalleled pedigree in providing alternative travel arrangements and passenger care to the highest standard during times of crisis.

Upon celebrating Skybreak’s 25th year, Neil Chapman, Managing Direction said:

“It is important for businesses to recognise specific milestones such as this anniversary and Skybreak is also using this celebration to demonstrate its commitment to the future. Without our team of dedicated staff and close working and loyal relationships with airlines, customers, agents and airport authorities, such as Gatwick Airport it would not be possible to have grown our business to what it is today.

We have shaped our organisation to meet the evolving needs of air travellers and it is this continuous enhancement which allows us to deliver award-winning services in this fast-moving environment. We are trusted by one of best airports in the world and by many of the best airlines in the world to look after their customers. We built this trust through an ongoing investment in our recruitment and training programmes, ensuring the highest standards of any customer care desk in the travel industry. We are also investing in technology and over the next 12 months we will evolve our IT to revolutionise our online presence. So this event is very much about saying thank you to our customers, suppliers and staff as well as saying how much we look forward to working with them and many others in the future.”

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County Mall Manager receives ‘Centre Manager of the Year’ at national awards

The Centre Manager at County Mall in Crawley received an award for ‘Centre Manager of the Year’ at the 2018 SCEPTRE Awards.



'Centre Manager of the Year (large centre)' presented to County Mall's Mark Haynes by Koralie Gardener from Retail Report. (Image: JLD Media)

With County Mall’s 25th Anniversary and the opening of new stores including Hotel Chocolat, Paperchase and DFS, 2017 was an exciting year for Mark Haynes and the centre’s management team.

The team’s hard work culminated in a SCEPTRE Award for Mark as Centre Manager of the Year (Large Centre) at a recent industry event.

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The SCEPTRE Awards recognise the Best Practice and the Best People in the Shopping Centre industry, putting the spotlight on Management Teams, Retailers and Suppliers that demonstrate real excellence.

In his seven years as Centre Manager Mark has focussed on enhancing the customer experience and customer service at the Crawley shopping centre, which attracts 8 million visitors a year.

Working closely with the marketing team (who also won an industry award this year in recognition of their Strategic Marketing campaign for County Mall Shrunk the Shoppers last summer), Mark has worked to reposition the centre’s perception in key targeted locations and is an integral member of the town and community.

Centre Manager at County Mall, Mark Haynes.

Chairing the Town Centre Partnership and initiating the feasibility of a BID, Mark has an influential stance in Crawley and uses his position to raise the perception of the town in the surrounding areas.

Mark has also dedicated time to fundraising and community efforts including the opening of Crawley’s very first “Changing Places” facility, running 2 marathons in 2 weeks on behalf of St Catherine’s Hospice and facilitating multiple charity events in the centre, resulting in charity donations worth over £46k in the year.

Centre Manager Mark Haynes stated:

“I’m immensely proud to have won this award for County Mall, and am lucky to have a great team, without whom it wouldn’t have been possible.”


For updates on news, events and promotions from County Mall; visit or keep updated on Facebook and Twitter.


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