Skybreak turns 25

Skybreak, the independent aviation and airport services company based at Gatwick Airport celebrated its 25th Anniversary this week at the iconic British Airways i360 in Brighton, Sussex.

Skybreak handles the airport and aviation requirements for a range of organisations from destination specialists and niche market travel companies, to worldwide tour operators and airlines. With services including but not limited to airline sales, ticket issuance and crisis management, Skybreak plays an important role in delivering the best passenger experience at Gatwick Airport.

A dedicated and loyal team of staff brings continuity to Skybreak services and the ability to cope with the unexpected in a composed manner by this team, has contributed significantly to the reputation of Skybreak. Over the past two-and-a-half decades Skybreak has assisted 5 million passengers with requests which include a variety of important customer service enquiries, as well as a number of issues such as disruption, delays and missed flights.

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The Skybreak team has faced many challenges both at an individual and industry scale and has an unparalleled pedigree in providing alternative travel arrangements and passenger care to the highest standard during times of crisis.

Upon celebrating Skybreak’s 25th year, Neil Chapman, Managing Direction said:

“It is important for businesses to recognise specific milestones such as this anniversary and Skybreak is also using this celebration to demonstrate its commitment to the future. Without our team of dedicated staff and close working and loyal relationships with airlines, customers, agents and airport authorities, such as Gatwick Airport it would not be possible to have grown our business to what it is today.

We have shaped our organisation to meet the evolving needs of air travellers and it is this continuous enhancement which allows us to deliver award-winning services in this fast-moving environment. We are trusted by one of best airports in the world and by many of the best airlines in the world to look after their customers. We built this trust through an ongoing investment in our recruitment and training programmes, ensuring the highest standards of any customer care desk in the travel industry. We are also investing in technology and over the next 12 months we will evolve our IT to revolutionise our online presence. So this event is very much about saying thank you to our customers, suppliers and staff as well as saying how much we look forward to working with them and many others in the future.”

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