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Represent passenger views about Gatwick Airport and join GATCOM’s passenger advisory group



  • GATCOM’s Passenger Advisory Group searches for new volunteers
    · Represent views on the Airport’s passenger services and facilities
    · Gatwick is committed to continuous improvement in passenger experience

    Gatwick Airport is supporting the independent consultative group, GATCOM in the recruitment of a new member to its Passenger Advisory Group, known as PAG, to feedback and recommendations on all aspects of the airport’s passenger experience.

    The Passenger Advisory Group (PAG), which has 16 members who volunteer at least 12 days per year, monitors facilities and services at the airport as well as helping with the continuous improvement in customer service, which is a vital part of Gatwick’s commitment to its passengers.

    Candidates for the role should have the commitment and enthusiasm to volunteer their time and bring to the group the knowledge and experience they have gained from their professional and personal life. For example, candidates might be regular travellers or have a genuine interest in the way airports function.

    PAG is especially keen to speak to people with a passion for customer service, including those with young children, who live within an hour’s journey time of Gatwick. The group is focused on promoting equal opportunities and diversity to truly represent the passenger profile at Gatwick.

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Gatwick has recorded its highest ever passenger satisfaction scores this year as it also recently surpassed 45 million annual passengers during its busiest ever June.

Gatwick Airport’s Passenger Communications Manager, Julie Ayres, said:

“We are keen to support PAG’s search to find a new volunteer who can represent the views of passengers here at Gatwick.

“Gatwick is half way through a £2.7 billion transformation programme which places the passenger at the centre of its plans. A further £1.15 billion is committed over the next five years and the work PAG does will be vital to ensure we continually review and improve the experience for our passengers and provide them with a world class service as they travel through the airport.”

The Chairman of PAG, Peter Hall, said:

“Our members help shape all kinds of projects at the airport such as, new plans for check-in areas, facilities for passengers with reduced mobility, wayfinding signage and the use of new technology to enhance the passenger experience.

“For someone who’s passionate about customer service this is a great opportunity to really make a difference for Gatwick’s passengers.”

For more information on the available position, please write to Paula Street, Assistant Secretary, GATCOM, County Hall, Chichester, West Sussex PO19 1RQ, e-mail or telephone 033022 22543.

The deadline for applications is 23 October 2017.

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Council have plans in place for ‘Beast from the East’

Salting operations are to continue throughout the period; snow ploughs will be fitted when required to ensure main roads are kept open.



Yellow warnings for snow in Crawley have been issued by the Met Office until Wednesday. Photo: MetOffice

Snowfall will be effecting most of the country over the forthcoming week and the Met Office have issued yellow weather warnings for snow as well as amber warnings for some areas.

Following these warnings, West Sussex County Council have said they have plans in place to keep main roads open.

A West Sussex Highways spokesman said:

“Precautionary salting operations will continue throughout the period and snow ploughs will be fitted when required to ensure main roads are kept open.

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“We are therefore advising Town and Parish Councils to be prepared to enact their Winter Management Plans IF and when we issue an instruction to do so.”

A further update will be issued later today.

The County Council’s winter campaign website page has several sections giving advice on ‘staying warm’ please click here.

If you know or look after someone who may be susceptible to the effects of this cold weather period, please help ensure they stay warm and well and check in advance that they are prepared for this cold spell.

WSCC have offered some general advice including:

• Stay tuned in to weather forecasts.
• Check and maintain daytime room temperatures of 21°C.
• Check bedroom night-time temperatures and maintain it at 18°C or warmer.
• Keep warm and active and, if you have to go out, dress warmly and wear non-slip shoes.
• If you are concerned about your own health or welfare, or that of others, please alert the emergency services – details: emergency services.

Keep up to date with all the latest news.

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Twitter: @crawleynews24

Facebook: Crawleynews24

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