Represent passenger views about Gatwick Airport and join GATCOM’s passenger advisory group

  • GATCOM’s Passenger Advisory Group searches for new volunteers
    · Represent views on the Airport’s passenger services and facilities
    · Gatwick is committed to continuous improvement in passenger experience

    Gatwick Airport is supporting the independent consultative group, GATCOM in the recruitment of a new member to its Passenger Advisory Group, known as PAG, to feedback and recommendations on all aspects of the airport’s passenger experience.

    The Passenger Advisory Group (PAG), which has 16 members who volunteer at least 12 days per year, monitors facilities and services at the airport as well as helping with the continuous improvement in customer service, which is a vital part of Gatwick’s commitment to its passengers.

    Candidates for the role should have the commitment and enthusiasm to volunteer their time and bring to the group the knowledge and experience they have gained from their professional and personal life. For example, candidates might be regular travellers or have a genuine interest in the way airports function.

    PAG is especially keen to speak to people with a passion for customer service, including those with young children, who live within an hour’s journey time of Gatwick. The group is focused on promoting equal opportunities and diversity to truly represent the passenger profile at Gatwick.

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Gatwick has recorded its highest ever passenger satisfaction scores this year as it also recently surpassed 45 million annual passengers during its busiest ever June.

Gatwick Airport’s Passenger Communications Manager, Julie Ayres, said:

“We are keen to support PAG’s search to find a new volunteer who can represent the views of passengers here at Gatwick.

“Gatwick is half way through a £2.7 billion transformation programme which places the passenger at the centre of its plans. A further £1.15 billion is committed over the next five years and the work PAG does will be vital to ensure we continually review and improve the experience for our passengers and provide them with a world class service as they travel through the airport.”

The Chairman of PAG, Peter Hall, said:

“Our members help shape all kinds of projects at the airport such as, new plans for check-in areas, facilities for passengers with reduced mobility, wayfinding signage and the use of new technology to enhance the passenger experience.

“For someone who’s passionate about customer service this is a great opportunity to really make a difference for Gatwick’s passengers.”

For more information on the available position, please write to Paula Street, Assistant Secretary, GATCOM, County Hall, Chichester, West Sussex PO19 1RQ, e-mail secretary@gatcom.org.uk or telephone 033022 22543.

The deadline for applications is 23 October 2017.

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