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Crawley’s GO Vauxhall new EXPRESS service ups the game in local servicing



GO Vauxhall, Crawley’s local Vauxhall dealership has upped the local motoring servicing standard available to local people with their new EXPRESS service.

Rather than having to wait to be told what appointments are necessary, the new service allows customers to decide what day and time suits them.

In addition, there is a service available in very relaxed surroundings that allows the customers to sit back, enjoy a drink or watch tv while they wait for their car to be looked at.

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The new service is in addition to the regular MOT offerings they have available and what’s more you don’t have to own a Vauxhall to use their services.

Lisa Stevens, Group Business Development Consultant said;

“It’s about service and quality without the need to pay more.  Now we can cater for customers who can decide for themselves when they want to come and not have to work around the garage.”

The service is already proving very popular and with an easy online booking system making it very quick to use it’s no surprise.

Anyone interested in trying the service out can click here

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County Mall Manager receives ‘Centre Manager of the Year’ at national awards

The Centre Manager at County Mall in Crawley received an award for ‘Centre Manager of the Year’ at the 2018 SCEPTRE Awards.



'Centre Manager of the Year (large centre)' presented to County Mall's Mark Haynes by Koralie Gardener from Retail Report. (Image: JLD Media)

With County Mall’s 25th Anniversary and the opening of new stores including Hotel Chocolat, Paperchase and DFS, 2017 was an exciting year for Mark Haynes and the centre’s management team.

The team’s hard work culminated in a SCEPTRE Award for Mark as Centre Manager of the Year (Large Centre) at a recent industry event.

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The SCEPTRE Awards recognise the Best Practice and the Best People in the Shopping Centre industry, putting the spotlight on Management Teams, Retailers and Suppliers that demonstrate real excellence.

In his seven years as Centre Manager Mark has focussed on enhancing the customer experience and customer service at the Crawley shopping centre, which attracts 8 million visitors a year.

Working closely with the marketing team (who also won an industry award this year in recognition of their Strategic Marketing campaign for County Mall Shrunk the Shoppers last summer), Mark has worked to reposition the centre’s perception in key targeted locations and is an integral member of the town and community.

Centre Manager at County Mall, Mark Haynes.

Chairing the Town Centre Partnership and initiating the feasibility of a BID, Mark has an influential stance in Crawley and uses his position to raise the perception of the town in the surrounding areas.

Mark has also dedicated time to fundraising and community efforts including the opening of Crawley’s very first “Changing Places” facility, running 2 marathons in 2 weeks on behalf of St Catherine’s Hospice and facilitating multiple charity events in the centre, resulting in charity donations worth over £46k in the year.

Centre Manager Mark Haynes stated:

“I’m immensely proud to have won this award for County Mall, and am lucky to have a great team, without whom it wouldn’t have been possible.”


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