Connect with us

Featured

Gatwick station shortlisted for national award

Published

on

Gatwick Airport rail station, run by Govia Thameslink Railway (GTR), has been shortlisted for a national award amid an ongoing programme of modernisation and investment at the international travel hub.

Gatwick has been named as one of the National Transport Awards’ finalists in the ‘Rail Station of the Year’ category.
The station – which saw annual footfall exceed 18 million passengers in February this year – has been working with partners at the site, including Gatwick Airport Limited (GAL), to create a more passenger focused, joined up experience from train to plane and back again.
The partnership between GTR and GAL has become so integrated that the organisations have been awarded the BS11000 accreditation – the world’s first international standard for collaborative business relationships.
The station is located in the heart of the South Terminal at Gatwick Airport, with GTR’s Gatwick Express providing a non-stop 30 minute service from London Victoria every 15 minutes.
Angie Doll, Passenger Services Director for Southern & Gatwick Express, said: “I am thrilled that Gatwick has been shortlisted in these respected national awards. Over the last year Gatwick Express, working with our staff and local neighbours, most notably Gatwick Airport Limited, has significantly improved the station to enhance the overall travelling experience for passengers.
“The new Gatwick Express Lounge, which includes a dedicated entrance portal to platforms 5/6, new seating and a ‘countdown’ clock to the next Gatwick Express service to London are helping to improve the journey for passengers through the station even more.”
The news comes after the National Rail Passenger Survey last week published significant double-figure improvements for Gatwick Express, with passengers benefiting from the ongoing programme of modernisation and investment.
Overall satisfaction with the Gatwick Express trains increased by 12% and overall satisfaction jumped 9% in the latest survey. Within the results, passengers also said that the way staff requests were handled improved (up 10%), the cleanliness of trains is better, showing a 14% rise, and that the provision of information during the journey had improved, up 14% from the last spring survey.
The enhanced station concourse, new Gatwick Express lounge and introduction of Oyster and Contactless payments on the route have been welcome developments within this.
Stephen MacCallaugh, Head of Gatwick Express, said:  “It is fantastic to see the efforts of our frontline staff and management team at Gatwick station recognised with this accolade. To improve passenger journeys – which only continue to increase – in collaboration with GAL and our internal partners, we have implemented a number of solutions, including better signage which matches the airport design; a new waiting area; and better ticketing systems, including the acceptance of Oyster and Contactless payment.
“The introduction of our new fleet of trains has also been welcomed by airport passengers as the new trains provide real-time information, power sockets, free Wi-Fi and are fully air-conditioned. This is in addition to the excellent customer service and support provided by the team on a daily basis.”
The awards nod also comes after last month Thameslink’s London Blackfriars was shortlisted in the National Rail Awards in the Station of the Year ‘Major Stations’ category.
The National Transport Awards will be held in London on 12 October.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

*

Featured

Council have plans in place for ‘Beast from the East’

Salting operations are to continue throughout the period; snow ploughs will be fitted when required to ensure main roads are kept open.

Published

on

Yellow warnings for snow in Crawley have been issued by the Met Office until Wednesday. Photo: MetOffice

Snowfall will be effecting most of the country over the forthcoming week and the Met Office have issued yellow weather warnings for snow as well as amber warnings for some areas.

Following these warnings, West Sussex County Council have said they have plans in place to keep main roads open.

A West Sussex Highways spokesman said:

“Precautionary salting operations will continue throughout the period and snow ploughs will be fitted when required to ensure main roads are kept open.

More news: Crawley private hire driver guilty of operating illegally

“We are therefore advising Town and Parish Councils to be prepared to enact their Winter Management Plans IF and when we issue an instruction to do so.”

A further update will be issued later today.

The County Council’s winter campaign website page has several sections giving advice on ‘staying warm’ please click here.

If you know or look after someone who may be susceptible to the effects of this cold weather period, please help ensure they stay warm and well and check in advance that they are prepared for this cold spell.

WSCC have offered some general advice including:

• Stay tuned in to weather forecasts.
• Check and maintain daytime room temperatures of 21°C.
• Check bedroom night-time temperatures and maintain it at 18°C or warmer.
• Keep warm and active and, if you have to go out, dress warmly and wear non-slip shoes.
• If you are concerned about your own health or welfare, or that of others, please alert the emergency services – details: emergency services.

Keep up to date with all the latest news.

Follow us on:

Twitter: @crawleynews24

Facebook: Crawleynews24

listen live

Continue Reading

Trending