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Gatwick launches its first passenger app

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App, App and Away – Gatwick launches its first passenger app with personalised flight information, live queue times, and shopping and airport offers

·         Personalised, real-time flight updates, gate information and check-in and security queue times straight to your phone

·         Intuitive wayfinding using 2,000 navigation beacons located throughout terminals

·         Shopping, eating and airport offers, instantly redeemable from your phone

Gatwick’s new app – one of several passenger-facing digital innovations coming on stream soon – offers passengers personalised flight alerts, real-time queue updates for check-in and security, intuitive navigation using beacon technology and shopping, restaurant and airport offers.

Other initiatives going live soon in Gatwick’s ‘digital transformation’ programme include advanced chat bots, augmented reality wayfinding and the airport-wide use of the Internet of Things.

The new app means that holidaymakers and business travellers can enjoy a more seamless experience when travelling through Gatwick as it boasts a range of features including:

·         Personalised flight information – real-time updates on flight status and gate information straight to your mobile

·         Real-time queue updates – for check-in and security to plan your time at the airport

·         Intuitive maps – guiding passengers through the airport using 2,000 navigation beacons located throughout terminal buildings

·         Shopping and eating offers – specific to your terminal and instantly redeemable from your phone

Personalised flight information pushed to your phone includes boarding status and gate access, which means passengers can enjoy their time at the airport without having to hunt for flight information screens.

The free app is a one-stop shop for all things Gatwick with benefits extending beyond use in the terminal buildings, including:

·         Real-time road and rail travel information

·         Ability to book Official Gatwick Parking, Premium Security or Premium Passport Control

·         A handy ‘Where’s my car?’ feature so those using Gatwick’s on-site car parks can easily store their parking location for a hassle-free return journey

·         ‘Which Terminal’ to get you to the right location for your flight

·         Passenger pick-up and drop-off information, ideal for those meeting friends and family on an inbound flight

·         Information on services across the airport including baby changing, charging points, hotels and lounges

·         Easy access to information for passengers requiring special assistance services or those with hidden disabilities

The app is available to download now from both the Apple App Store and Google Play.

Guy Stephenson, Chief Commercial Officer, Gatwick Airport, said: Airports can be confusing spaces and Gatwick’s new app is designed to help our passengers make the most of their time at the airport. 

“We believe we have improved on the best airport apps in the market, with the combination of personalised flight information, live queue times and our new beacon technology which helps people navigate seamlessly through the airport.”

Cathal Corcoran, Chief Information Officer, Gatwick Airport, said: Our new app is just one of many exciting digital initiatives that our award-winning digital team is developing. 

“We are transforming the way airport information is communicated and will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype, and other popular apps. 

The airport’s 2000 wayfinding beacons are also a world first and have the capability toenable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.” 

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Crawley Borough Council appoints two new senior managers

Two new senior managers have been appointed at Crawley Borough Council.

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Two new senior managers have been appointed at Crawley Borough Council.

Ian Duke will take on the role of Deputy Chief Executive from 11 June and Simon Jones will become Head of Digital and Transformation on 9 July.

Both roles were subject to a vigorous selection process, which included presentation and panel interviews with officers and councillors.

Ian brings a wide range of experience across several service areas from a number of local authorities over 20 years. He worked at Gosport Borough Council in economic development, inward investment and regeneration programmes before moving to the London Borough of Greenwich to lead on regeneration policy, the London Thames Gateway and external funding. Whilst at Greenwich, Ian delivered a range of government programmes to improve frontline services and outcomes within one of the country’s most disadvantaged neighbourhoods. He took this learning into consultancy supporting local authorities to work with communities to improve services.

For the past five years, Ian has worked at the London Borough of Hounslow and has been responsible for developing the organisational and partnership priorities, translating these into strategy, developing new ways of working, ensuring delivery and supporting transformation ahead of a move into a new civic centre.

Ian said: “I’m delighted to be joining at such an exciting time for the town and the council. The new Town Hall site is an important landmark in the ongoing development of the town centre and is a one-in-a-generation opportunity to rethink how we deliver services for our communities.

“I look forward to working with everyone to ensure that through this development and others, such as the new neighbourhood at Forge Wood, we deliver the benefits that our residents and communities deserve.”

Simon is currently Head of the East Sussex Better Together Alliance Digital Programme.

He was formerly Head of IT for East Sussex County Council and for several years he also led digital/ IT provision for a large London social housing provider. Simon has also been responsible for overseeing numerous transformation programmes.

Councillor Peter Lamb, Leader of Crawley Borough Council, said: “This is an exciting time for Crawley, as we take big steps moving the town and the council forward. To deliver on our aspirations for the town we need a strong team at the Town Hall.

“I’m confident that with Ian and Simon joining the council’s senior management team, we have the right people in the right roles to help build a better future for Crawley.”

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