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Gatwick launches its first passenger app

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App, App and Away – Gatwick launches its first passenger app with personalised flight information, live queue times, and shopping and airport offers

·         Personalised, real-time flight updates, gate information and check-in and security queue times straight to your phone

·         Intuitive wayfinding using 2,000 navigation beacons located throughout terminals

·         Shopping, eating and airport offers, instantly redeemable from your phone

Gatwick’s new app – one of several passenger-facing digital innovations coming on stream soon – offers passengers personalised flight alerts, real-time queue updates for check-in and security, intuitive navigation using beacon technology and shopping, restaurant and airport offers.

Other initiatives going live soon in Gatwick’s ‘digital transformation’ programme include advanced chat bots, augmented reality wayfinding and the airport-wide use of the Internet of Things.

The new app means that holidaymakers and business travellers can enjoy a more seamless experience when travelling through Gatwick as it boasts a range of features including:

·         Personalised flight information – real-time updates on flight status and gate information straight to your mobile

·         Real-time queue updates – for check-in and security to plan your time at the airport

·         Intuitive maps – guiding passengers through the airport using 2,000 navigation beacons located throughout terminal buildings

·         Shopping and eating offers – specific to your terminal and instantly redeemable from your phone

Personalised flight information pushed to your phone includes boarding status and gate access, which means passengers can enjoy their time at the airport without having to hunt for flight information screens.

The free app is a one-stop shop for all things Gatwick with benefits extending beyond use in the terminal buildings, including:

·         Real-time road and rail travel information

·         Ability to book Official Gatwick Parking, Premium Security or Premium Passport Control

·         A handy ‘Where’s my car?’ feature so those using Gatwick’s on-site car parks can easily store their parking location for a hassle-free return journey

·         ‘Which Terminal’ to get you to the right location for your flight

·         Passenger pick-up and drop-off information, ideal for those meeting friends and family on an inbound flight

·         Information on services across the airport including baby changing, charging points, hotels and lounges

·         Easy access to information for passengers requiring special assistance services or those with hidden disabilities

The app is available to download now from both the Apple App Store and Google Play.

Guy Stephenson, Chief Commercial Officer, Gatwick Airport, said: Airports can be confusing spaces and Gatwick’s new app is designed to help our passengers make the most of their time at the airport. 

“We believe we have improved on the best airport apps in the market, with the combination of personalised flight information, live queue times and our new beacon technology which helps people navigate seamlessly through the airport.”

Cathal Corcoran, Chief Information Officer, Gatwick Airport, said: Our new app is just one of many exciting digital initiatives that our award-winning digital team is developing. 

“We are transforming the way airport information is communicated and will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype, and other popular apps. 

The airport’s 2000 wayfinding beacons are also a world first and have the capability toenable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.” 

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Business

Gatwick introduces new Shanghai route

“Long-haul connections to China and other non-European nations will take on extra significance in a post-Brexit Britain” – Stewart Wingate, Gatwick CEO

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Gatwick has today announced a new long-haul connection from London Gatwick to Shanghai – China’s largest city – as Gatwick say they recorded year-on-year long-haul growth of +20.8% during July.

The new service will be flown by China Eastern – the country’s second biggest airline – and will connect the UK to one of the world’s leading business centres, providing over 70,000 seats and more than 3,700 metric tonnes of new cargo capacity each year.

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Shanghai is seen as the showpiece of China’s dramatic economic growth and, like London, is a global financial centre. It is also the leading city driving the Yangtze River Economic Zone – a region accounting for 20% of China’s GDP and responsible for a third of the country’s imports and exports.

The launch of the new route follows the busiest July in Gatwick’s history, which saw the volume of cargo handled by the airport grow by +28.8% year-on-year as a direct result of its soaring long-haul growth.

Gatwick say their Asia routes grew by +134.8% compared with July last year, while the airport’s US connections continue to prove popular, with New York +67.5%, Boston +58.7% and Las Vegas +32.5%. Tampa saw a +5.3% increase in passenger numbers in July, ahead of the launch of new Norwegian flights from Gatwick to the Florida city this October.

The new China Eastern Airlines service to Shanghai will begin on 7 December 2018. The Airbus A330-200 will depart from Gatwick on Tuesdays, Fridays and Sundays at 12:00 and will fly to Shanghai Pudong Airport.

Stewart Wingate, CEO, Gatwick Airport said:

“I’m delighted to welcome China Eastern to Gatwick and look forward to the start of this vital new link to Shanghai which, like London, is undoubtedly one of the world’s most important cities and business hubs. Starting from such a strong position gives this new route every chance of success, as it will be popular with business passengers travelling between the two economic centres, as well as leisure passengers keen to sample the excitement of China’s largest city.

 “July’s traffic figures demonstrate that Gatwick’s long-haul network is driving the airport’s growth. These connections to China and other non-European countries will take on extra significance in a post-Brexit Britain as we become more reliant on them to generate vital growth through trade and by exploiting the other business opportunities that they provide.”

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