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Gatwick launches its first passenger app

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App, App and Away – Gatwick launches its first passenger app with personalised flight information, live queue times, and shopping and airport offers

·         Personalised, real-time flight updates, gate information and check-in and security queue times straight to your phone

·         Intuitive wayfinding using 2,000 navigation beacons located throughout terminals

·         Shopping, eating and airport offers, instantly redeemable from your phone

Gatwick’s new app – one of several passenger-facing digital innovations coming on stream soon – offers passengers personalised flight alerts, real-time queue updates for check-in and security, intuitive navigation using beacon technology and shopping, restaurant and airport offers.

Other initiatives going live soon in Gatwick’s ‘digital transformation’ programme include advanced chat bots, augmented reality wayfinding and the airport-wide use of the Internet of Things.

The new app means that holidaymakers and business travellers can enjoy a more seamless experience when travelling through Gatwick as it boasts a range of features including:

·         Personalised flight information – real-time updates on flight status and gate information straight to your mobile

·         Real-time queue updates – for check-in and security to plan your time at the airport

·         Intuitive maps – guiding passengers through the airport using 2,000 navigation beacons located throughout terminal buildings

·         Shopping and eating offers – specific to your terminal and instantly redeemable from your phone

Personalised flight information pushed to your phone includes boarding status and gate access, which means passengers can enjoy their time at the airport without having to hunt for flight information screens.

The free app is a one-stop shop for all things Gatwick with benefits extending beyond use in the terminal buildings, including:

·         Real-time road and rail travel information

·         Ability to book Official Gatwick Parking, Premium Security or Premium Passport Control

·         A handy ‘Where’s my car?’ feature so those using Gatwick’s on-site car parks can easily store their parking location for a hassle-free return journey

·         ‘Which Terminal’ to get you to the right location for your flight

·         Passenger pick-up and drop-off information, ideal for those meeting friends and family on an inbound flight

·         Information on services across the airport including baby changing, charging points, hotels and lounges

·         Easy access to information for passengers requiring special assistance services or those with hidden disabilities

The app is available to download now from both the Apple App Store and Google Play.

Guy Stephenson, Chief Commercial Officer, Gatwick Airport, said: Airports can be confusing spaces and Gatwick’s new app is designed to help our passengers make the most of their time at the airport. 

“We believe we have improved on the best airport apps in the market, with the combination of personalised flight information, live queue times and our new beacon technology which helps people navigate seamlessly through the airport.”

Cathal Corcoran, Chief Information Officer, Gatwick Airport, said: Our new app is just one of many exciting digital initiatives that our award-winning digital team is developing. 

“We are transforming the way airport information is communicated and will soon connect passengers to intelligent chat bots using Facebook Messenger, Skype, and other popular apps. 

The airport’s 2000 wayfinding beacons are also a world first and have the capability toenable augmented reality wayfinding for passengers, making it easier to navigate the airport’s two terminal buildings.” 

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EXCLUSIVE: Post Office WILL CLOSE whatever consultation says

A source within the Post Office has revealed that despite a public consulation coming up, the decision to close the current location has already been made.

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Despite press releases and statements from the head office of the Post Office asking residents to express their views over the ‘proposed’ closure, it now appears that whatever views come through, a decision of whether to close the site has already been determined.

A source says the consultation is nothing more than lip service to residents.

Speaking to CN24, the source said that all the consultation will look at is ‘how’ the change of venue will work, not ‘if’ or ‘should’ it happen.

“it is an utter betrayal” – Leader of Crawley Council

This will come as a shock to many in the area who rely heavily on the services that are currently offered and will put in doubt any faith over public consultations.

In a letter aimed at the management of the Post Office and sent to CN24, one resident,  Mrs Elmer from Tilgate has expressed her views over the proposed closure.

She writes:

“I am extremely concerned about the possible closure of Crawley Post Office.

I find it very worrying that in a town with a population of over 106,000 the management is considering popping it into a shop in the shopping mall.

The fact that one always has to queue to be served because it is so busy, even though it has at least five stations of service as well as several self service positions, a parcel counter, an external parcel collection office plus a fully trained staff, how is all of that going to fit into WH Smith’s in the Mall?

To park in the Mall you have to pay.

It is not an easy shop to get to, you have to walk half the length of the Mall to get there.
It is not a very large shop and it has a quite dismal atmosphere.

Disabled people would not be able to reach it very easily.

To carry out all the functions the current post office does it would have to enlarge the premises half as much again.

Working on the assumption that it would work on the same premise that the local one in Tilgate does, it will take a month of Sundays to carry out the same amount of work the real post office does.

Will all the staff move over to continue the secure work they carry out?

Please have a serious look at the situation before making a huge mistake.

J Elmer”

But it now seems that this will fall on deaf ears.  CN24 contacted the Post Office press team where a member verbally confirmed that the consultation would be about access to the new site.

Crawley Council Leader Peter Lamb said:

“It is clear now that this was only ever a public relations exercise.  For the thousands of people who will be disadvantaged by this it is an utter betrayal.”

Tilgate Councillor Francis Guidera said:

“The planned post office DOWNGRADE which their PR department is marketing as a move, is bad for the staff, bad for the customers and bad for the town in general.

Our main post office will no longer be able to offer Crown Services going forward and nobody I’ve spoken to is ok with it. I would strongly urge the post office not to go ahead with this.”

A Post Office spokesperson said:

“We would really value and welcome any feedback and comments from you, our customers that can help inform our plans to make changes to Crawley Post Office, particularly on issues like accessibility. And are there any wider other local community issues which you believe could be affected by or affect the proposed move? Please do let us know.

However, the element of our plans that we not seeking feedback is the principle of franchising a branch. This is because the change of management at Crawley Post Office to one that is operated by a retail partner rather than Post Office directly is a commercial decision, and we believe it is the right one in order to sustain Post Office services in communities – not just today, but for the long term too.”

Crawley MP Henry Smith said:

“I’ve got accessibility concerns with the Post Office’s proposals to move their current Boulevard counters to WHSmith’s in County mall and have written to its management to raise these.

If it turns our their consultation – officially still open – is a sham then I will be raising the issue in Parliament.”

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