The ask was for the hospital’s annual patient experience award, which this year generated over 50 nominations. Among the winners were Pam Golton from East Grinstead and Rebecca Spencer from Crawley – breast reconstruction nurse specialists at the hospital.
The duo received an amazing eight nominations from patients who commended Pam and Rebecca’s support during their reconstruction journey following breast cancer Queen Victoria Hospital is a leading centre for reconstructive breast surgery in the South East, performed either at the same time as a mastectomy or after all treatment has been completed. Pam and Rebecca are on hand to help patients throughout their journey and for however long their treatment takes.
Comments from the nominations included:
“All through my journey they have been amazing, going beyond the care and support I have ever experienced in any other NHS trust. They made me realise that I was normal and treated me as a friend.”
“they are kind, caring, good listeners, totally dedicated, professional and give you good honest advice and reassurance if you are worried about anything. Above all they just want to ensure you’re ok. I can honestly say I am so lucky to have been referred to QVH and been given Pam and Rebecca as my breast reconstruction nurse specialists. I really don’t know how I would have coped without them.”
Their win was announced on the night of the annual QVH Staff Awards by a special film one of their patients, Linda, helped create, explaining in her own words why she was driven to nominate the duo. You can watch it now on YouTube:
Commenting on their award Pam said:
“I was really thrilled to find out I had been nominated for an award and it was even more special to find out we had won. Rebecca and I are very much a team and it is lovely to be recognised for what in essence is “just doing our job”, but what a job! Helping ladies navigate what could potentially be the most emotional time of their lives is a privilege and one that we both take very seriously. Having recognition in this way encourages us to continue to strive to improve our practice and continue to make a difference to those we care for”.
“I was so delighted we won the outstanding patient experience award, what a wonderful surprise. It is lovely to hear how we have made a difference to the lives of patients, and humbling to see how much we are appreciated. Patients are the focus of everything we do and it is so lovely to be recognised. To hear that I have helped women through a really difficult time in their lives is really rewarding and it makes me feel very proud.”
Jo Thomas, Director of Nursing and Quality at Queen Victoria Hospital (QVH) explains why the awards are so important:
“We hope that every member of staff makes the experience of our patients a positive one. But we know some of our staff are extra special. Pam and Rebecca are both very deserving winners and we’d like to congratulate them both and all of our staff who were nominated – it’s a real testament to the positive impact our staff make when patients take the time to contact us.”
Queen Victoria Hospital would like to thank everyone who took time to nominate members of staff for the award and would encourage patients to continue passing on their feedback through its Patient Advice and Liaison service (PALS) by email at firstname.lastname@example.org, or its Facebook and Twitter channels.
K2 Crawley launches new management partner with Olympic and Paralympic medallists
Olympic medallist Colin Jackson CBE and Paralympic Champion Katie-George Dunlevy were on hand to help launch the new partnership between Everyone Active and Crawley Borough Council.
The 14 November marked the start of the 10-year relationship which will see the award-winning leisure operator take over the management of K2 Crawley, the Bewbush Centre and Broadfield 3G Pitch and Pavilion.
Jackson hosted the day and shared his experiences of working as an Everyone Active Sporting Champions ambassador while Dunlevy shared details of her training at the centres in Crawley and winning Paralympic gold in Rio.
Jackson then set a series of gym challenges before cheering on pupils from Thomas Bennett Community College trying to beat the times set by the Olympian.
World record holder, Jackson, said:
“I was thrilled to be at the launch of the new partnership between Everyone Active and Crawley Borough Council. It was a great day. I can’t wait to see the partnership progress in the future.”
Paralympic Champion, Dunlevy, said:
“The day went really well. I know that everyone is very positive about the relationship and the future. I know that everyone is really excited to get started.”
Stuart Mills, Everyone Active area contract manager, said:
“This is a very exciting time for sports and leisure in the borough. The Council has already invested in improving centres to ensure people have access to state-of-the-art facilities, and we’re proud to have been chosen to deliver these across the community.
“We are very much looking forward to working with Crawley Borough Council and helping them achieve their goal of providing a top quality service while building healthier communities by encouraging more people to get active.”
Councillor Chris Mullins, Cabinet member for Wellbeing at Crawley Borough Council, said:
“This is an exciting new chapter in the history of K2 Crawley, the Bewbush Centre and Broadfield 3G Pitch and Pavilion.
“Our partnership with Everyone Active will provide leisure users with a quality service and inspire more and more people to get involved in physical activities.”