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Commuters furious with Crawley Avenue queue-jumpers

Drivers in Crawley have been left a little hot under the collar as queue-jumping ‘p#@’s off a lot of people’ on Crawley Avenue.

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Applegreen Service Station, Crawley Avenue

Pushing into a queue or ‘queue-jumping’ is often found topping the list of “most annoying things”,  whenever such surveys are conducted.

And now, it’s Crawley residents who have been left experiencing this infuriating source of annoyance on their journeys home during rush hour.

More news: Wheel-less drink-driver found asleep near Horsham

Commuters driving past the Applegreen Service Station on Crawley Avenue have expressed their concerns and frustrations as many people are using the garage to cut through traffic during rush hour.

The petrol station is located just a few hundred meters before Cheals Roundabout. Anyone wishing to turn right onto Horsham Road has to exit the garage and change lanes fairly quickly before the junction and this can cause some problems at times when the roads are at their busiest.

“IT’S MAD IN RUSH HOUR”

This was just before midday on a Monday but some still find it tricky to merge into the traffic and change lanes in time for the roundabout.

“it p#@’s off a lot of people as they rush through without any care for anyone”

Tracey, who works in Manor Royal and passes by on her way home every day, said:

“It’s mad in rush hour. They drive so fast through the garage and then bully others to let them in. Very frustrating to motorists who wait patiently and there is going to be an accident soon.”

There may be a speed bump on the way out of the garage, but this doesn’t stop drivers cutting in front during rush hour.

But is there a genuine cause for concern here? Or are people just getting hot under the collar for no reason?

Another commuter, Gareth from Tilgate said:

“I hate long queues like anyone else but come-on, it only saves you a couple hundred feet and it p#@’s off a lot of people as they rush through without any care for anyone and I’ve even see it cause another queue of traffic through the garage.”

Have you been stuck in this traffic jam before?  Do you get just as frustrated?  Let us know.

Applegreen Service Station declined to comment.

Health & Wellbeing

Crawley woman among winning nurses at hospital awards

When the Queen Victoria Hospital asked its patients (past and present) to nominate staff they felt went the extra mile for them during their treatment or appointments, they were overwhelmed with the response.

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Pictured: Breast reconstruction nurse specialists Rebecca and Pam pictured receiving their award from Jo Thomas, Director of Nursing and Quality at Queen Victoria Hospital

The ask was for the hospital’s annual patient experience award, which this year generated over 50 nominations. Among the winners were Pam Golton from East Grinstead and Rebecca Spencer from Crawley – breast reconstruction nurse specialists at the hospital.

The duo received an amazing eight nominations from patients who commended Pam and Rebecca’s support during their reconstruction journey following breast cancer Queen Victoria Hospital is a leading centre for reconstructive breast surgery in the South East, performed either at the same time as a mastectomy or after all treatment has been completed. Pam and Rebecca are on hand to help patients throughout their journey and for however long their treatment takes.

Comments from the nominations included:

“All through my journey they have been amazing, going beyond the care and support I have ever experienced in any other NHS trust. They made me realise that I was normal and treated me as a friend.”

And

“they are kind, caring, good listeners, totally dedicated, professional and give you good honest advice and reassurance if you are worried about anything. Above all they just want to ensure you’re ok. I can honestly say I am so lucky to have been referred to QVH and been given Pam and Rebecca as my breast reconstruction nurse specialists. I really don’t know how I would have coped without them.”

Their win was announced on the night of the annual QVH Staff Awards by a special film one of their patients, Linda, helped create, explaining in her own words why she was driven to nominate the duo. You can watch it now on YouTube:

Commenting on their award Pam said:

“I was really thrilled to find out I had been nominated for an award and it was even more special to find out we had won. Rebecca and I are very much a team and it is lovely to be recognised for what in essence is “just doing our job”, but what a job! Helping ladies navigate what could potentially be the most emotional time of their lives is a privilege and one that we both take very seriously. Having recognition in this way encourages us to continue to strive to improve our practice and continue to make a difference to those we care for”.

Rebecca continued:

“I was so delighted we won the outstanding patient experience award, what a wonderful surprise. It is lovely to hear how we have made a difference to the lives of patients, and humbling to see how much we are appreciated. Patients are the focus of everything we do and it is so lovely to be recognised. To hear that I have helped women through a really difficult time in their lives is really rewarding and it makes me feel very proud.”

Jo Thomas, Director of Nursing and Quality at Queen Victoria Hospital (QVH) explains why the awards are so important:

“We hope that every member of staff makes the experience of our patients a positive one. But we know some of our staff are extra special. Pam and Rebecca are both very deserving winners and we’d like to congratulate them both and all of our staff who were nominated – it’s a real testament to the positive impact our staff make when patients take the time to contact us.”

Queen Victoria Hospital would like to thank everyone who took time to nominate members of staff for the award and would encourage patients to continue passing on their feedback through its Patient Advice and Liaison service (PALS) by email at qvhpals@nhs.net, or its Facebook and Twitter channels.

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